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Career Development Resources

Interview Preparation and Skill Development

2004United Airlines

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Introduction

When you walk into an interview, you should be prepared to sell yourself and theskills you have that are relevant to the position. You will find topics in this guidewhich give you recommendations and suggestions for interviewing. The topics areas follows:

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Types of Interviews

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Interview Dos and Don'ts

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Interviewing Skills

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Resources

Career Development Resources

Interview Preparation and Skill Development

2004United Airlines



Types of Interviews

There are various types of interview formats that are used. Some of the morecommon interview techniques in use today include telephone interviews, board or panel interviews, non-structured interviews, and structured or targeted interviews.Here are some of the traits of each of these interview styles, and more in-depthexamples of non-structured and structured/targeted interview questions. There maybe some differences in interview formats at international locations; please contactyour local Human Resource representative or other area resources for specificadvice.

Telephone Interviews

Professional interviewers often conduct telephone interviews. They are most oftenused as a screening interview. The interviewer will use predominantly closed-endedquestions. Usually these are quite short, lasting only 15 to 30 minutes. Telephoneinterviews are designed to verify information on a resume and gauge a candidate'sinterest in a position. These are used to determine whether it would be worthwhile tobring in a candidate for a formal interview.Whatever the situation, follow these simple rules to handle a telephone interviewwisely.

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Do not go ahead with the interview if you are not prepared. Makearrangements to call back at a later time that same day.

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Do not try to give an interview with the children screaming, the dog barking, or the television on in the background. Set yourself up in quiet space or call backlater.

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If you are expecting a potential employer to call your home, you may want tochange the answering machine message. Keep it brief and do not play musicor permit any background noises.

Career Development Resources

Interview Preparation and Skill Development

2004United Airlines



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With today’s technology, telephone interviews may include conference callswith several interviewers participating at one time. This can be confusing. It isperfectly acceptable to ask that a question be repeated or to ask who isspeaking. Make sure to write down the names of all participants at thebeginning of the call and refer to them by name throughout the interview.

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Listen very carefully at the beginning of the phone conversation to get thecaller’s correct name and job title. You may need to refer to it later. If youdon’t catch it the first time around, ask the caller politely to repeat his or her name.

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As with any interview, write a thank you note to the caller.

Board or Panel Interviews

Board or panel interviews are exactly as they sound, interviews conducted by agroup of people. These interviews are also rather short, lasting only 15 to 30minutes. These interviews are usually fast-paced and highly structured. In manycases, individual interviewers will have responsibility over a given topic area, suchas: technical knowledge, administrative knowledge, management skills, etc.Candidates who are interviewed by a panel seldom receive much feedback aboutthe interview until all candidates for the position have been processed.To survive a panel interview, use the following codes of behavior:

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Keep your cool. It feels as if they’ve ganged up against you, but they haven’t.In fact, this can be a superb opportunity to impress everyone with your savvyand poise.

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Answer one question at a time and place equal importance on all questionsasked.

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Pay careful attention during the introductions. When answering a question,address by name the person who asked you the questions.

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Interview and Skill Development

When you walk into an interview, you should be prepared to sell yourself and the
skills you have that are relevant to the position. You will find topics in this guide
which gi... (More)

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