ASP reimbursement will be provided on all affected units
ASP Service Alert
December 20, 2007
Revised 09/03/08
product number list revised
H
ASP Service Alert Number
07122001
Notebook Hardware Issue
HP Pavilion and Compaq Presario Notebook
product numbers affected:
ES745AV, EX746AV, ES817AV, ES826AV, ES892AV, EW434AV, EW435AV, EW468AV, EW585AV, EW586AV, EW618AV,EW635AV, EW680AV, EZ452UA, EZ453UA, EZ456UA, EZ457UA, EZ458UA, EZ459UA, EZ460UA, EZ461UA, EZ462UA,EZ468UA, EZ470UA, EZ471UA, EZ472UA, EZ473UA, EZ474UA, EZ475UA, EZ502UA, EZ503UA, EZ643UA, EZ644UA,EZ648UA, EZ649UA, EZ672UA, EZ674UA, EZ675UA, EZ676UA, EZ677UA, EZ678UA, EZ680UA, EZ681UA, GA074UA,GA075UA, GA076UA, GA077UA, GA078UA, GA154UA, GA155UA, GA212UA, GA213UA, GA215UA, GA218UA, GA219UA,GA231UA, GA232UA, GA233UA, GA235UA, GA238UA, GA354UA, GA355UA, GA356UA, GA358UA, GA359UA, GA361UA,GA442UA, GA443UA, GA444UA, GA445UA, GA447UA, GA448UA, GA449UA, GA450UA, GA451UA, GA452UA, GA454UA,GA456UA, GA458UA, GA462UA, GA532UA, GA533UA, GA534UA, GA535UA, GA536UA, GA537UA, GD275AV, GD574AV,GF596UA, GL880UA, GL885UA, GL886UA, GL887UA, GL888UA, GL889UA, GL890UA, GL891UA, GL892UA, GL896UA,GL909UA, GL910UA, GL911UA, GL912UA, GL913UA, GL914UA, GL915UA, GL916UA, GL917UA, GL925UA, GL926UA,GM035UA, GM037UA, GM038UA, GM039UA, GM040UA, KA249UA, KA250UA, RD140AV, RD153AV, RD167AV, RD181AV,RE603AS, RE606AS, RG139AS, RG253UA, RG254UA, RG264UA, RG265UA, RG266UA, RG267UA, RG272UA, RG273UA,RG274UA, RG279UA, RG282UA, RG286UA, RG287UA, RG289UA, RG290UA, RG293UA, RG294UA, RG298UA, RG404UA,RG406UA, RG407UA, RG408UA, RG411UA, RG414UA, RG415UA, RK416AV, RK434AV, RK654AV, RK664AV, RL015AV,RN906UA, RN907UA, RN910UA, RN911UA, RN914UA, RN926UA, RN297UA, RP114UA, RP115UA, RP116UA, RP122UA,RP153UA, RP154UA, RP156UA, RP158UA, RP160UA, RP162UA, RP164UA, RP165UA, RP168UA, RP203UA, RP211UA,RP287UA, RP408UA, RP409UA, RP410UA, RP412UA, RP413UA, RP415UA, RU312UA, RU313UA, RU314UA, RU677UA,RU678UA, RU676UA, RU679UA, RU767UA, RU768UA, RU769UA, RU971UA, RU972UA, RU974UA, RU975UA, RV003UA,RV004UA, RV005UA, RV009UA, RV010UA, RV011UA, RV012UA, RV013UA, RV018UA, RV020UA, RV052UA, RV053UA,RV322UA, RV323UA, RV324UA, RV325UA, RV326UA, RX950AV, RX951AV, RZ330UA.
Note: Any of the above product numbers with an additional R at the end are also affected.
Situation
HP has identified a hardware issue with certain HP Compaq PresarioV3000/V6000 and HP Pavilion DV2000/DV6000/DV9000 model series notebooks.Users who own any of the above models and experiences one or more of thesymptoms listed below may be eligible for a no-charge HP repair service.The following symptoms apply to all of the above notebook model series:
• The notebook does not detect wireless networks and the wireless adapter is notdetected in the Device Manager.• There is no video on the computer LCD panel or external monitor.
The following symptoms only apply to the DV6000/DV9000 & V6000 model series:
• Notebook has no power and no active LEDs.• Notebook will not start up.• The battery charge indicator light does not turn on when the battery is installedand the AC adapter is connected.• The notebook issues a single beep during boot, indicating no power.• External monitor functions, but there is no image on the computer LCD panel.
NOTE:
In North America, HP has authorized repairs for notebooks with this issuefor a period up to
24 months after the start
of the standard HP LimitedWarranty. This service enhancement program does not affect the currentstandard limited warranty. If the notebook is experiencing issues or concernsother than those listed above, the current standard limited warranty applies.(continued on the next page)
HP CONFIDENTIAL
- ASP Service Alert 07122001 – Notebook Hardware Issue – Revised 08-06-08
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Service Alert 07122001
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| Upload Date: | 01/31/2009 |
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