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CBCM Session 7

CBCM Session 7

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Published by InterAction

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Published by: InterAction on Dec 03, 2012
Copyright:Attribution Non-commercial

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02/03/2013

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Receiving and DocumentingComplaints and ReferralMechanisms
 
Process of receiving a complaint
Principles of receiving a complaint
Role and skills of complaint recipient
Next steps:
 –
Referrals
 –
Victim assistance strategy
Contents
 
Receive initial complaint
Consider immediate protection needs
Establish nature of complaint
Decide who deals with complaint
Follow up complaint
Receiving a complaint

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