CC5001 Seminar Questions Teams and Motivation Question 4.

(May 2002: Belbins team roles) (a) Specify each of the nine team roles identified by Belbin, highlighting two strengths and one allowable weakness in each case. You may give your answer in tabular format or as a sequence of paragraphs. (18 marks) (b) Comment on the balance between the strengths and allowable weaknesses for each team role, and indicate how strengths and weaknesses may compensate for each other across the team roles. (15 marks)

Question 4. (May 2003: Leadership and motivation) You have been appointed as project manager by Candle & Carver Ltd, a traditional furniture manufacturer, to design and develop a customer database system. You have outlined your project plans, which include training sessions for Candle & Carver's staff on using the new system. Barry Bullimore, Customer Services Manager, is in charge of the team of end users. He says he doesn't see the need for staff training. If staff can't find out how to use the system themselves, we'll just appoint new staff who can, says Barry. Candle & Carver acknowledge that they have a problem retaining staff in the customer services department. (a) Identify and describe each of the 6 leadership styles as discussed by Burke (1999). Specify which of these styles appears to be closest to Barry Bullimore's approach to leadership, and explain why. You may also refer to other styles of leadership in your answer. (18 marks) (b) The senior management of Candle & Carver Ltd have asked you to make a presentation lasting 20 to 30 minutes dealing with aspects of staff motivation. Barry Bullimore will be one of eight departmental managers attending your presentation. Identify and describe the issues that you would raise at this presentation. (15 marks)

Question 3. (January 2004: Management/leadership, SMART & STEEP) (a) How does management differ from leadership? Highlight the main characteristics of each, including the 6 leadership styles as discussed by Burke (1999). (19 marks) (b) What is meant by each of the following terms, and how are the techniques used? (i) SMART (give two full examples) (7 marks) (ii) STEEP (give two examples for each category) (7 marks)