Letter from Lillian
February 1st we will roll out a new wellness program. Clinics that are using this entire programare seeing a substantial growth in sales and more requests for massages each month. It is a Win Win.Therapists will see more clients with less down time. Front desk staff will see and increase in their com-mission check. The clinic will meet the goals as set forth at opening. Everyone will be involved. Thefront desk staff has all new verbiage to answer prospect question and show them what we at MassageEnvy are able to do to help them enjoy our wellness program, help them change their lives during these
hard economic times. Condence is important for the front desk staff so they are able to focus on giving
the best customer service. Front desk staff will also be doing a better job in supporting the therapist. The
hand off front to back and back to front will be more informative and benecial to client, staff and thera
- pist. Therapists will love having follow-up sheets telling clients when they need to return and increasethe requested appointments, it will also help with bookings further out on the schedule letting the clinic be more prepared for future use.This is very exciting as an owner seeing the company produce a more helpful complete, and proven process.
Welcome change and enjoy the results with all our efforts.
Valentine’s Day - February 14
All massage therapists at both clinics are requiredto do at least 4 hours of massage. If this is your normal work day then great! If it is an off day for you please speak with Tim or Marie to discuss your schedule for that day!
Who’s Who at theClinic??
Janice - Janice is a LMP fromLos Angeles. Janice will beworking on the front desk at both Northgate and Shore-line until her licensing goesthrough.Amy - Amy comes to us from New Balance Chiropractic,she has joined our therapistteam at Northgate and we’revery happy to have her! Amber - Amber is new on the Northgate team as an LMP,we are so excited to see whatshe can do for our clinic!Jason - Jason is a therapistwho has joined our staff at Northgate as a LMP, he hasstarted out quite nicely and isstarting to be requested as atherapist.Phillip - Phillip is new to theShoreline location as a LMP.He is fantastic! We can’t waitto see what happens for himin the future!
NOTICE: Soap charts at both clinics are going to be undergoing some changes, please keep up!
Massage Bucks for the pay period 1/11-1/24:Shoreline:
Jennifer Arndt, Darci Duspiva,Shay O’Connell, and Scott Wilson
Chris Cote, Pat Courtenay,Lynna Dunn, Kasey McQuaid, andArnett Moten