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Lecture Notes 10/13/2011
Lecture Notes from 10/13/2011 - Visit notehall.com for more great study guide...
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What Operations Managers Do?
10 OM Strategy Decisions:
•
Design of Goods & Services
•
Managing Quality
•
Process Strategy
•
Location Strategies
•
Layout Strategies
•
Human Resources
•
Supply Chain Management
•
Inventory Management
•
Scheduling
•
Maintenance
10 Decision Areas:
•
service & product design
•
quality management
•
process & capacity design
•
location
•
layout design
•
human resources & job design
•
supply chain management
•
inventory, MRP, and J-I-T
•
intermediate, short-term,and project scheduling
•
maintenance
Scope of Operations Management
SYSTEM DESIGN
–
involves decisionsrelating to the system capacity, geographiclocations of facilities, arrangement of departments, layout of equipment, product or service planning, and acquisition of equipment.
SYSTEM OPERATION
–
involvesmanagement of personnel, inventory planning& control, scheduling, project management,and quality assurance
Capacity Decisions
Most fundamental of all design decisions that operations managers mustmake
With long-term consequences for the organization
Affect a large portion of fixed cost
Determine if demand will be met or if facilities will be idle
Answer basic capacity planning questions on
What kind of capacity is needed?
How much is needed?
When is it needed?
Made regularly or infrequently (
governed by
)
Products/services design
Stability of demand
Rate of technological change in equipment
Competitive factors
of 00
Capacity Planning
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