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S D BELLAMY - Group Total Quality Manager - 22 August2000 ( 5TH Revision - Health Version )
PDCA
Problem Solving Guide
A Guide to a TeamApproach to ProblemSolving
P  L  A  N   
   D  O
C   H   E   C   K   
  A  C   T
INVESTIGATE
CLARIFY OBJECTIVESIDENTIFY POSSIBLE CAUSESBENCHMARK BEST PRACTICEIDENTIFY TEAM ROLESIMPLEMENT QUICK FIX
EVALUATE & VALIDATE
PILOT STUDY SOLUTIONTO VERIFY DATACOUNTERMEASURETRAININGCOMMUNICATION
CORRECT &STANDARDISE
REVIEW FEEDBACK &MAKE CORRECTIONS
STANDARDISE DO,CHECK, ACT
ENLIGHTEN &IMPLEMENT
CARRY OUT TRIALS TOPROVE CAUSESANALYSE DATA TOUNDERSTAND HOWPROBLEM OCCURSIDENTIFY POSSIBLESOLUTIONS
 
 
1 Introduction to PDCA Problem Solving Cycle.2 PDCA Cycle…….3 Key Steps in PDCA…..4 Defining the Problem5 Selection of TQ Techniques used in PDCA.6 Using the 14 Techniques.7 PDCA Reviews - Racetrack.8 Using PDCA Workbook.9 Summary
P  L  A  N   
   D  O
C   H   E   C   K   
  A  C   T
INVESTIGATE
CLARIFY OBJECTIVESIDENTIFY POSSIBLE CAUSESBENCHMARK BEST PRACTICEIDENTIFY TEAM ROLESIMPLEMENT QUICK FIX
EVALUATE & VALIDATE
PILOT STUDY SOLUTIONTO VERIFY DATACOUNTERMEASURETRAININGCOMMUNICATION
CORRECT &STANDARDISE
REVIEW FEEDBACK &MAKE CORRECTIONS
STANDARDISE DO,CHECK, ACT
ENLIGHTEN &IMPLEMENT
CARRY OUT TRIALS TOPROVE CAUSESANALYSE DATA TOUNDERSTAND HOWPROBLEM OCCURSIDENTIFY POSSIBLESOLUTIONS
 
 
PDCA
was created by W Edwards Demingin the 1950’s as an easy to follow
ProblemSolving
Cycle.Deming was tasked with helping Japanrebuild its economy in the 1950’s.His purpose was to use
PDCA
with a
Continuous Improvement
process tohelp rebuild Japanese industries so thatthey could compete in the world market inthe future.
P  L  A  N   
   D  O
C   H   E   C   K   
  A  C   T
INVESTIGATE
CLARIFY OBJECTIVESIDENTIFY POSSIBLE CAUSESBENCHMARK BEST PRACTICEIDENTIFY TEAM ROLESIMPLEMENT QUICK FIX
EVALUATE & VALIDATE
PILOT STUDY SOLUTIONTO VERIFY DATACOUNTERMEASURETRAININGCOMMUNICATION
CORRECT &STANDARDISE
REVIEW FEEDBACK &MAKE CORRECTIONS
STANDARDISE DO,CHECK, ACT
ENLIGHTEN &IMPLEMENT
CARRY OUT TRIALS TOPROVE CAUSESANALYSE DATA TOUNDERSTAND HOWPROBLEM OCCURSIDENTIFY POSSIBLESOLUTIONS
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surabhikapoor

Is it possible for you to send my a copy of this document. My email address is: surabhikapoor1@gmail.com

reply03 / 07 / 2010
bleible

Is it possible for you to send my a copy of this document. My email address is: waelonline@gmail.com Dr. wael

reply01 / 21 / 2010
DRM

Is it possible for you to send my a copy of this document. My email address is: drm1375@googlemail.com

reply06 / 21 / 2009
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