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 Terms and Conditions for Internet Retailers
The law sets out a number of rules for internet retailers. Certain informationmust be provided to prospective buyers, and unfair terms and conditions areprohibited.This guidance provides a set of model terms to help internet retailers complywith consumer protection laws. Where terms or information are required bylaw, they are given in bold type; other terms need not be included. You willneed to replace the italic text (in square brackets) with the specific informationwhich applies to your business.In addition to standard terms and information, you are required to providespecific information about the products you sell, i.e. a description of theproduct, and an indication of its price including all taxes, delivery costs andother charges.Your terms must be made available so that they can be easily stored or printed. Some information must be provided to the consumer in a durableform, and it is therefore good practice to include a copy of the order detailsand your standard terms in any order confirmation e-mail, and/or on delivery.
 Terms for business customers
 The law does not always provide the same level of protection to businessesas it does to consumers. Similarly, consumers outside the EU may not havethe same rights as consumers within the EU. You may wish to usealternative, but reasonable, terms for these groups of customers.In particular:
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You do not have to give business buyers the benefit of a cooling-off period.However, customers might be more confident about buying from you(without seeing the goods) if they know that they can return goods for arefund, exchange or credit note.
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Businesses are not entitled to reject faulty goods, where the fault is soslight that it would be unreasonable to reject. You should consider eachcomplaint on its merits. Even where a business cannot reject goods for aminor fault, they will still be able to claim a repair, a replacement and/or compensation.
 
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The law does not require you to bear the risk of loss or damage in transit.However, where you arrange to deliver goods to your customer, it is goodpractice to use a reliable delivery service and to arrange sufficientinsurance to cover the value of the goods. It is also good practice for youto pursue any claim with your carrier, and not to expect your customer todo this for you.Where you use special terms to limit your liability to business customers, inthe event of your breach of contract, those terms must be reasonable. If youuse various sets of terms, you must make it absolutely clear which termsapply to which customers.
Other requirements
In addition to consumer protection laws, you may have to comply with other rules, and you may have to reflect these in your standard terms too.Depending on the nature of your business, and of your customer base, youmay wish to incorporate additional terms and provide additional information.Examples might include:
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data protection and privacy (further information available from theInformation Commissioner at www.informationcommissioner.gov.uk)
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customs rules and taxes, for customers outside the EU
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details of any alternative dispute resolution scheme you belong to.
Further information
 Detailed guidance about the legal requirements is available from the DTIwebsite (www.dti.gov.uk) or your local trading standards service.
 
 
Recommended Term Comments
Please read these terms carefully, and print and keep a copy of them for your reference.It is good practice to encourage buyers to read the terms andconditions. It is, however, unlawful to insist that buyers make adeclaration to the effect that they have read the terms (for example by checking a tick-box).It is good practice to encourage buyers to keep a copy of theterms. As the law requires certain information to be provide inwriting or by e-mail, at the latest on delivery, it is good practiceto provide your full terms and order details in this manner too.
About Us
 
This website is owned and operated by
[Name, Address] 
.If you need to contact us, please e-mail us at
[e-mail address 
 ] 
or call customer services on
[telephone number] 
.
VAT number:
[insert number] 
 Company registration number:
[insert number 
 ] 
 
If you are a limited company, you must state the fullcorporate name. If you are a sole trader or partnership, youmust state the name(s) of the proprietor(s).You must give the geographic address at which thebusiness is established.
A PO Box will not be sufficient.
You must provide a means for website users to contact youby e-mail.
A telephone number is optional.
You must give your VAT and company registrationnumbers, if you have them,
and you must also give providedetails where you are entered in any other public register (e.g.membership of a trade association, licences).
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