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Employee Performance

Employee Performance

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Published by upt25
good to monitor
good to monitor

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Published by: upt25 on Feb 03, 2009
Copyright:Attribution Non-commercial

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02/29/2012

 
BY JACK ZIGON 
 How To Measure
E
MPLOYEEPERFORMANCE
THE PERFORMANCE MANAGEMENT SERIES 
 
 
P
UBLISHED
B
Y
 Zigon Performance Group604 Crum Creek RoadMedia, PA 19063-1646USAToll Free: ......................800-244-2892From outside the US: ...610-891-9599Fax: ..............................610-891-9055Email: ...........................zpg@zigonperf.comWebsite: .......................http://www.zigonperf.comCopyright © 1999-2002 by Jack Zigon. All rights reserved. No part of the contents of this book may bereproduced or transmitted in any form or by any means without the express written permission of thecopyright owner.Version 3.0Revised August 1, 2002ISBN 1-892809-14-1To receive information on our on-site workshops, licensing of the examples in this publication, trainer certification and consulting services offered by Zigon Performance Group, visit our website atwww.zigonperf.com,www.goaltutor.com, or call our office at the numbers above.
 
i
Contents
Preface to the Third Edition...................................................................................................................iv
 
How to Use This Guide...................................................................................1
 
Who the guide is written for....................................................................................................................1
 
What this guide contains.........................................................................................................................1
 
What you will learn..................................................................................................................................2
 
How to use the guide..............................................................................................................................2
 
Overview of Creating Performance Plans.....................................................3
 
How to create performance plans...........................................................................................................3
 
Step 1 Review Your Organization’s Goals....................................................4
 
Which goals to review.............................................................................................................................4
 
Where to get a copy of the goals............................................................................................................4
 
What to do if these goals are not yet finalized........................................................................................4
 
Organizational measures worksheet......................................................................................................5
 
What to do with the organization goals...................................................................................................5
 
Step 2 Identify the Customers of Your Position...........................................6
 
Why identify a position’s customers?......................................................................................................6
 
Example customer diagram....................................................................................................................7
 
Step 3 List Your Position’s Results.............................................................12
 
Tips for writing results...........................................................................................................................15
 
How to check your work........................................................................................................................18
 
Example of how to identify your results................................................................................................19
 
Step 4 Weight the Results............................................................................24
 
Why use weights?.................................................................................................................................24
 
Alternative forms for weights.................................................................................................................24
 
How to assign weights..........................................................................................................................24
 
Example weights...................................................................................................................................25
 
Step 5 Identify Measures for the Results....................................................26
 
Example general and specific measures..............................................................................................27
 

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