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Effective Listening

Effective Listening



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Published by 3skor
guide for new Student
guide for new Student

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Categories:Types, School Work
Published by: 3skor on Feb 04, 2009
Copyright:Attribution Non-commercial


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Listening Effective
1.Def. of effective listening
Absorbing the information given to you by a speaker, basically itshows the speaker that you are listening. It also involves providingfeedback to deliver your message or opinion.
Its either by delivering verbal communication and non verbal cues.
It shows the speakers that they have been heard and understood.2.Effective Listening = Developing habits:
Very few of us listen effectively
Most of us never developed the habits that can make us effectivelisteners3.Advantages of effective listening:
Increase others trust in you
Reduce conflict
Develop a better understanding on how to motivate others
Inspire a higher level of commitment in the people you manage 4.Study done showed negative results
Average person listens at only about 25%efficency
Most people agree that listening effectively is a very important skillhowever they don’t feel a strong need to improve their own skills5.Effective listening = (+)
It is a way of showing concern
Reduce the frequency of inter-personal conflict
Increase the win-win solution when conflicts arise
Helps in an effective encouragement and motivation
6.Matching response to situations WHEN Interacting WITH PEOPLE YOUMANAGE.
It helps in differentiating between coaching situations from counselingsituations.
Coaching is providing advice and information or setting standards tohelp your employee s improve skills and performance.
Counseling is helping subordinates recognize and address problemsinvolving their emotions, attitudes, motivation and personalities.7.Most common mismatch.
The most common mismatch of response types to situations is thetendency to give advice or deflect in a situation where counseling isappropriate8.Best ways involved in counseling
These two ways are better than
.9.Necessary parts in listening effectively
Should dhow the other party that they are heard. Since we think four times the speed that speakers can speak our brains have a lot of capacity that can help in processing the meaning of what has beenspeed10.Def. of Reflecting
It is paraphrasing what the speaker has said back to him/her and to dothat we need creativity to think of appropriate ways.11.Parts that can be involved in Reflecting.
Take the conservation a step further by asking questions for clarification or explanation.
This method is very useful to the speaker since when we reflect whatwe said they get the chance to correct any misunderstanding
Disadvantages is sometimes when reflect the meaning we haveascribed to what have been told to us has missed the speakers intendedmeaning.
This technique truly clarifies communication.
Reflecting requires a lot of practice
Advantages of reflecting-Develops accurate understanding of the topic-Provides the opportunity for clarification
-Sounds phony/patronizing and moronic- Requires creativity and carefulness- Requires lots of practice.-Slows down the conservation and waste time-True it takes time but it helps in preventing errors due tomiscommunication. 12.Counseling and probing
Counseling situations involve lots of probing. Probing means askingfor additional information.
However not all questions asked will be effective.
There are some questions that should be avoided when probing suchas:O Questions that challenge what has been said since it will put thespeaker in a defensive situation. For ex. How could you say that?O Question that change the before the current subject is resolved
Effective probing is non judgmental and flows from what was previously said
However good probing questions ask for more explanation(elaboration) clarification and repetition, such as a question you askedand it wasn’t answered.13.Deflecting
Definition = Shift the discussion to another topic.
Disadvantages of deflecting is that rather than acknowledging what wehave heard we give an impression to the speaker that we haven’t listenedto what he/she said and we are not interested in what have been told. Italso shows that we are preoccupied with another topic.14.Sharing personal experience can be (-)
Many of us deflect unwittingly by sharing our personal experience whenour focus should be on the other party [1], if this happens the speaker willget the impression that the responder is not even listening. Even though if the intention was that you are not alone I passed through this too. Sincethere is a risk that we send another type of message which is I am notlistening and don’t care.15.Using our personal experience effectively.
Our personal experience can be affective only when we want to relate their experience to ours as a way to reassure them that their concern is normaland their problems are solvable.

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