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Telecom Based Inventory Management

Telecom Based Inventory Management

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Published by Ely Daliman

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Published by: Ely Daliman on Dec 10, 2012
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Get a Grip On Your Network
TTG Int. LTDProprietary & Confidential
Page1 of7Dikilitas Mah Dilek Sok No 10 Kat 3 Besiktas 34387, Istanbul, Turkey Tel: +90 212 3270757 Pbx- Fax: +90 212 3270760TTG International / Registered Office: as above / Registered Number in Turkey 461414-408996www.ttgint.com
Telecom Based InventoryManagement System IntegratedWith Trouble Ticketing
Prepared by:Mehmet BEYAZTTG Uluslararsi, LTD.www.ttgint.com06/09/2009
 
Get a Grip On Your Network
TTG Int. LTDProprietary & Confidential
Page2 of7Dikilitas Mah Dilek Sok No 10 Kat 3 Besiktas 34387, Istanbul, Turkey Tel: +90 212 3270757 Pbx- Fax: +90 212 3270760TTG International / Registered Office: as above / Registered Number in Turkey 461414-408996www.ttgint.com
IntegratedTrouble ticketing With Telecom BasedInventory Management WillSignificantly Improve YourOperations
Overview
Today
 
s Telecom operations are tackled with the challenge of doing morewith less. This mandate is especially relevantto the trouble ticketing, whererequest volumes continue to increase through multiple communicationmethods, including phone, fax,e-mail, oral and the web. Overlaying thistrend is the decrease support team, which is often problem with reducedstaff, variable skilllevels, and high turnover. Regardless of businessconditions, organizations must ensure that employees are in the bestshapeto be productive for business success.Investing in technologies to automatetrouble ticketing such as TTeX operations can certainly improve operationprocesses. Specially integrating a telecom-based inventory management toolwith trouble ticketing offers a significant return on investment: integratedtrouble ticketing and inventory managementsystems improve the customer
 
ssupport
 
experience
 
by allowing technicians to identify and understandtechnical problemsfaster. A comprehensive inventory management toolsenables organizations to identify, locate,and track network inventory andtheir changes on going basis, and can leverageautomated discovery tocapture this information easily.
According to TTG Uluslararsi Ltd inventory expert Mr. Yildirim, andtelecommunication expert Mr. Beyaz; 55% oftrouble ticketing timeis taken up by trying to gather faulty network element hardware andsoftware configuration information.At this point there is a stronglink between a trouble ticketing effectiveness and its ability toleverage inventory management information from the network.According to our experience, integrating telecom-based inventorymanagement with the trouble ticketing rationalize,offering benefitssuch as reduced event handling and resolution time.
 
Get a Grip On Your Network
TTG Int. LTDProprietary & Confidential
Page3 of7Dikilitas Mah Dilek Sok No 10 Kat 3 Besiktas 34387, Istanbul, Turkey Tel: +90 212 3270757 Pbx- Fax: +90 212 3270760TTG International / Registered Office: as above / Registered Number in Turkey 461414-408996www.ttgint.com
Knowledge of a network element configuration, such as radio site equipment,materials and software version installed, recent changes (location and/orconfiguration), network settings, and peripherals,provides valuableinformation to identify and resolve technical issues faster. But traditionalmethods of collecting these details using; asking around or using manmachine language and paper based inventory Microsoft Access, Excel, andnon-telecom based inventory tools aretime consuming, inaccurate, andinefficient. This causes frustrated, loss of revenue and churn, plus furtherproblems within the network and organization when issues are not resolvedquickly, and take longerbecause of inaccurate or incomplete data.Of course, having a clear understanding of your network inventory also hassignificant value beyond the trouble ticketing. According to TTG, a majorityof telecom companies are at risk of wasting money because of poor and non-telecom based inventory management programs.TTG experience shows that the absence or un appropriate of an inventorymanagement tools increases the risk of poor system manageability, potentialpoor service levels, violations of hardware and software license, complex orun manageable change management, and most imports are wasting timeand money. Additional money is wasted when companies continue to makedecisions based on inaccurate or missing data. Deploying new software,implementing upgrades, and purchasing new licenses can all add up tonothing more than a waste of money when they
 
re done without a fullunderstanding of what
 
s already in the network, where network elements arelocated, configuration info, pictures, hardware/software versions, etc
andhow it
 
s used across the network.This problem will continue to multiple itself and impact other areas of serviceprovider as network grows. As the network continue to change, andoperators will struggle to balance subscribers needs with corporateobjectives, employee turnover, budget constraints, and other factors. Havinga proactive telecom based inventory management like
N I X
(inventorymanagement) and
T T e X
(Trouble Ticketing Tool) system in place is critical tofast and accurate customer support, making smart purchasing decisions,managing installed systems in the network, and controlling costs. We shouldnot forget that telecom operators mainly do their investment in the network(filed) not to warehouse. With this in mind; TTG
 
s NIX the inventorymanagement is able to synchronize warehouse with network. Combiningthis information to the trouble ticketing specially with previous solutiondatabase can further extend the value of an organization
 
s inventory acrossthe lifecycle.

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