COMPANY PROFILE

INTRODUCING ITEC
About the Itec Group
Itec is a leading provider of document management and print, production printing, enterprise communications and financial solutions. Itec delivers an end-to-end range of solutions, combining industry-leading expertise and sophisticated technologies to support companies in meeting todays complex business demands, and prepare them for tomorrows challenges. Our holistic, solutions-driven approach has made us a preferred solutions provider with 47 strategic partners throughout Southern Africa and the United Kingdom. Were striving to be the first choice for document management, production printing and enterprise communications solutions through: Nurturing a culture of innovation and entrepreneurship. Hiring the most talented, skilled and energetic staff. Forging close relationships with vendors and channel partners. Building world-class support structures and systems to benefit our customers and partners. With an international presence, a product portfolio comprising products from leading vendors and advanced expertise in our chosen markets, Itec delivers strategic business solutions that help our clients save money and enhance productivity.

Itec delivers business solutions that help companies save money and enhance productivity.

MAXIMUM PERFORMANCE
Get the best from your office technology
We take a holistic, solutions-led approach to each organisations needs because no two businesses are the same. Itec consults extensively with each client to understand their business needs, identify workflow inefficiencies and unnecessary costs. This way we are able to scope the most appropriate solution to match the companys specific requirements. Our emphasis on long term client relationships allows us to align solutions to changing business needs, resulting in continuous improvements that deliver ongoing value. With our solutions at work, you can focus your energy where it should be on running your business. Well take the burden of managing your document and communications infrastructure off your hands.

THE RIGHT FIT

Leverage solutions that work for your business
Itec integrates hardware and software from best of breed vendors, combines these with qualified support and expertise, to provide turnkey client solutions. Our solutions enable our clients to: Streamline workflow Enhance productivity Achieve cost-savings Reduce downtime in the document and communications environment

We deliver complete, value-adding solutions through our partnerships with some of the worlds leading vendors.

RESULTS DRIVEN
Succeed with solutions that optimise workflow
Document Management and Print Solutions Itecs complete print and document management solutions provide companies with reliable, costeffective processes that adequately and appropriately support their needs. We supply and support a range of best-of-breed single printers and multi-functional devices from established vendors. These solutions simplify the management of document and print infrastructure delivering optimal workflow. Through the automation of everyday tasks, improved information management and optimised data security, companies are more agile and are assured of sustained returns on their investment. Production Printing Solutions Itec provides an extensive range of monochrome and full colour production printing systems for use in environments that need robust equipment to produce high quality documents and support high printing volumes. These systems are ideal for marketing departments, print service providers, repro houses and other high-volume corporate users. Our production printing solutions offer rich functionality such as advanced online finishing capabilities, professional colour print management tools, and various workflow, transactional printing and cross media solutions. Enterprise Communication Solutions Itec Finance is a financial services company within the Itec Group. With our strategic partners in South Africa and the United Kingdom we provide a qualified service and cost-effective rental finance solutions. Our offering is affordable, flexible and uncomplicated. Clients benefit from one point of contact and an unwavering focus on client satisfaction. Our skilled consultants will structure the most appropriate deal, complete the paperwork and manage the application process to ensure that it is quick and hassle-free. Itecs communication solutions include: IP PBX Telephony Unified Communications Contact Centre Solutions Mobility Conferencing Voice-over-IP Fixed Mobile Convergence Voice Logging Presence Management Voice and Data Solutions Financial Solutions

We take a consultative approach to our clients communications needs, working closely with them to create solutions that address their requirements for productivity, reliability and availability.

Itec boasts a diverse portfolio of communication solutions that streamline communications throughout the enterprise and drive down operating costs. Our communications expertise ranges from standard telephony to the delivery, implementation and support of complex multimedia contact centres.

Clients benefit from one point of contact and an unwavering focus on client satisfaction

SMART PARTNERSHIPS
Rely on solutions that can be trusted
Itec has worked to establish strong, supportive partnerships with the most-innovative and most-trusted vendors and suppliers in our field.

Konica Minolta Itec has original equipment manufacturer rights from Konica Minolta Japan. This means that we are able to import and distribute the award-winning BizHub range of high-performance multi-functional products under our own brand. Lexmark Itec is a value print partner of Lexmark. We offer our clients the full range of laser printers, multifunction devices and associated consumables, services and solutions. Printsol Printsol is a Value Added Distributor of cost management products and services. Blueswift Blue Swift Technologies is a software development company specialising in print management solutions, best known for their flagship product, Print Director. Deltalink Deltalink Consulting is an independent solutions provider of software that satisfy the need for document capture, document conversion and the sharing, managing, processing and archiving of unstructured documents. Ysoft Y Soft is a progressive, globally operating company that provides print system management solutions which enable companies and organisations of all sizes to control reprographic costs and reduce waste. Objetif Lune Objectif Lune develops and commercialises variable data printing solutions. The companys solutions portfolio includes software for transactional printing and workflow automation, promotional printing and a web submission tool for print shops. Mitel Itec provides a range of solutions from Mitel including communications platforms, enterprise management, business telephones, messaging, customer interaction and mobility solutions. Samsung Itec is an authorised Samsung service partner. We offer secure IP convergence platforms supporting traditional voice communication, Voice over IP, IP based data communication and wireless mobility. iConnect iConnect is a converged voice and data solutions provider to the SME and Consumer markets.

INNOVATIVE CULTURE
Be inspired with solutions that drive innovation
At Itec, innovation is a way of life. Through leveraging international best practice and local expertise, we continuously improve our ability to deliver more cost savings, higher productivity gains and better service levels. Our business model and approach to the market is innovative. We understand that our clients demand businesses solutions that deliver greater value through cost reductions and workflow improvements. As a result, we have structured our business to deliver suitable solutions to our clients business needs. Our structure combines the reach, flexibility and dynamism of a franchised business model with the consistency, strength and dependability of a corporate brand. We are also innovative in our use of technology to drive and support our business. Our world-class systems enable us to manage our clients infrastructures in a manner that ensures high levels of uptime and efficiency at the lowest possible cost.

We understand that our clients demand businesses solutions that deliver greater value...

QUALIFIED SUPPORT
Tap into an advanced skill-set
Itec prides itself on a strong support backbone for its customers. A field service force comprising of industry leading expertise ensures we deliver service excellence to businesses throughout South Africa. Itec offers engineers an exciting career path in their technical disciplines of choice, facilitating tangible growth, development and experience. We invest heavily in the training of our people via our own academy, through coaching and mentoring programmes as well as training initiatives with our vendor partners. Many of our engineers hold the highest levels of certification with our international suppliers and count among the most qualified people in their fields in South Africa. Our service engineers are also trained in business skills and relationship management in order to empower them to interact with clients in a meaningful, professional manner. Our engineers are supported by world-class systems that enable the remote monitoring of the client environment, the rapid dispatching of engineers in response to on site technical issues as well as live tracking of and reporting on our service level responsibilities.

We are able to continuously improve our business and deliver more costsavings, more productivity gains and better service levels to our clients.

ACCOMPLISHED ACROSS INDUSTRIES

Understanding your business is Itecs business
With clients in industries ranging from food processing to retail, Itec understands the specific needs of a wide variety of business verticals. Our numerous customer reference sites prove that Itec is an industry leader commited to product and service delivery.

Our clients include:

We take a consultative approach to our clients communications needs, working closely with them to create solutions that address their requirements for productivity, reliability and availability.

We chose ikamva labantu as our equity partner because it is a broad-based organisation that disburses funds to a wide variety of needy South African people

PURPOSEFUL EMPOWERMENT
Inculcating entrepreneurship and increasing participation
Itec is committed to broad-based black economic empowerment (BB-BEE) as a means of redressing the historic economic imbalances in South Africa. We are currently accredited as a Level 4 contributor to BB-BEE. Itec is actively contributing to the changing business landscape and driving governments black economic empowerment (BEE) objectives. Weve implemented an effective and holistic BEE policy that comprises identifying, developing and promoting the sustainability of BEE. Our ultimate goal is to foster entrepreneurship in black communities and increase the participation of previously disadvantaged South Africans in the mainstream of the ICT industry. We have forged a close partnership with ikamva labantu as our strategic BB-BEE partner. ikamva labantu is a selfreliant, sustainable community based organisation facilitating positive social change. ikamva labantu holds a 50.1% stake in Itec Holdings and works closely with us to spur entrepreneurship in poor communities and to uplift previously disadvantaged people. We chose ikamva labantu as our equity partner because it is a broad-based organisation that disburses funds to a wide variety of needy South African people and organisations. Equity ownership is but one element of our BB-BEE strategy we are equally committed to the other pillars of empowerment such as management control, employment equity, skills development and training, preferential procurement and corporate social investment.

Black economic empowerment (BEE) is not simply a moral initiative to redress the issues of the past. It is a realistic and practical growth strategy that aims to realise the countrys full economic potential.

MINIMUM IMPACT, MAXIMUM BENEFIT

Itecs commitment to community
We believe that the growth of our company should benefit the communities we do business in, the countrys previously disadvantaged people, and South Africas economy as a whole. We also believe deeply in the importance of minimising the impact of our operations on the countrys natural environment. We drive a range of corporate social investment programmes in partnership with ikamva labantu which works with various community-based organisations that help people in need. These programmes are interlinked to ensure that the critical needs of the communities served are adequately met. To ensure environmental sustainability, we work closely with our clients to help them recycle equipment and consumables, minimise the use of paper and consumables, and choose the most environmentally sound solutions on the market. Within our own business, we recycle all office waste that can be recycled and dispose of obsolete equipment in an environmentally sound manner. We partner with suppliers who share our commitment to sustainable use of the planets resources.

Itec embraces its responsibility to help meet the challenge in the hope of creating a brighter future.

BEST OF BOTH
Think globally, act locally
Sustainability is not merely a byword of corporate social responsibility. Its good for business! It drives innovation, inspires employees and shareholders, and helps companies operate more efficiently and reduce their costs. Itec recognises that it has an impact on the environment, both directly through the running of its offices and indirectly through meeting the business needs of its clients. The companys environmental strategy is to reduce the environmental impact of its operations and the equipment supplied to customers. Itec has partnered with impactChoice to be the first office automation vendor in South Africa to offer clients a carbon offset programme based on micro-certificates that are fully auditable. Every Itec partner countrywide will now be able to help its clients to offset their carbon footprint of their office automation environments.

For more information contact Itec on: 0861 86 86 86 PHYSICAL ADDRESS: GPS CO-ORDINATES: POSTAL ADDRESS: Itec House, Cambridge Commercial Park, Regent Street, Paulshof, Gauteng 26 214.37S 28 314.75E PO Box 76200, Wendywood, 2144 TELEPHONE: FAX: E-MAIL: WEBSITE: +27 11 236 2000 +27 11 236 2002 info@itecgroup.co.za www.itecgroup.com

Our clients can choose from a menu of excellent products from the worlds best-known brands. We package them to deliver value-adding solutions.