Zeek Rewards) assets: Any NxPay® accounts associated with it and your Pending transactionwere subsequently failed in NxPay®. We are diligently working to load those funds back ontoyour NxPay® account so that we can make them available for you to transfer the funds back toyour bank account. To determine whether you had a pending
Load from Bank Account
thatwas failed, you can check the View Failed Transactions link in your transaction history inNxPay®.If your funds were commission payouts made to your NxPay® account by Zeek Rewards
thefunds in your NxPay® account were used to make purchases with Zeek Rewards (i.e. bidspurchases, mo
, these funds were removed from your NxPay® account andturned over to the Temporary Receiver. You will be able to file a claim for these funds throughwww.zeekrewardsreceivership.com once they had made a formal claims process available.As of Monday, December 10
, 2012, the ability to transfer funds from your NxPay® account toyour bank account will be made available. Please note that as this service will be turned back on,fees pertaining to the NxPay® account will no longer be suspended. If you have a positivebalance on your NxPay® account, you will be charged a Monthly Maintenance Fee of $2.00 forthe month of December. There will also be a fee assessed to transfer funds from your NxPay®account to your bank account. A fee table is included at the end of this email listing allapplicable fees pertaining to your NxPay® account.
We have implemented a Customer Support Chat Line (referred to as “Live Chat”) where you can
access a Live Agent of NxPay® for any support questions or concerns. You can access Live Chatby visiting www.NxPay.com and clicking on the Support button. There will be a link on the top
right-hand corner of the following page to enter Live Chat. Please be advised that if you wish tocall NxPay® Support and speak with a Customer Service Representative, a charge of $2.00 willbe applied to your NxPay® account. All calls placed to NxPay® support will be recorded.Once services have been turned on, as indicated above, you will have the ability to transfer yourfunds back to your bank account. As we are no longer offering services to Rex Venture Group(aka Zeek Rewards) the Account To Account Transfer feature will not be made available andyou will not have the ability to transfer funds into your NxPay® account or make any purchasesusing your NxPay® account. We will also automatically be closing all NxPay® accounts oncefunds have been retrieved therefore there will be no further action required by you.The Sweep-To functionality, which is a service that allows for automatic transfers from yourNxPay® account to your bank account, will not be made available. You will need to manuallyinitiate a transfer from your NxPay® account to your bank account. Instructions on how to addyour bank account and transfer funds from your NxPay® account to your bank account areincluded with this email. Please note that you are NOT required to verify your bank account totransfer funds to your bank account.
Please also be aware that if you incorrectly enter yourbanking details you will be subject to (at minimum) a $25 rejection fee
. If you are unsure of your banking details, please contact your bank for additional information.We have received several requests for a copy of the court order from the US District Courtordering a freeze of Rex Ventures (d/b/a Zeek Rewards) assets and any NxPay® ® accounts