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Survey onInterpersonal Skills ofExecutive of InsuranceSector
ByShruti8NBSL026
 
2
Introduction
Mental and communicative algorithmsapplied during customer dealing.Refers to how people operate and relate toeach other.Positive skills increases productivity in theorganzation by decreasing number of conflicts and misunderstanding.Includes:
Listening skillsAssertion skillsProblem solving skills
 
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Success depends on commitmentand action of people both face to faceand across electronic and cyber channelsPlays a key role in service sector Advertisement of products are quitedifficultMass is influenced by their peer’sexperience.
Importance
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