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ITIL service Management

ITIL service Management

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Published by Shawn Nigli
Service Guide for easy IT management
Service Guide for easy IT management

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Published by: Shawn Nigli on Dec 12, 2012
Copyright:Attribution Non-commercial


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Ivanka Menken‟s
 ITIL V3 ImplementationQuick Guide:The Art of Stress-free ITService Management
ht The Art of Service │Brisbane, Australia│Email:
│Phone: +61 (0)7 3252 2055
Notice of Rights
  All rights reserved. No part of this book may be reproduced otransmitted in any form by any means, electronic, mechanical,photocopying, recording, or otherwise, without the prior writtenpermission of the publisher.
Notice of Liability
The information in this book is distributed on an “As Is” basis without
warranty. While every precaution has been taken in the preparation of the book, neither the author nor the publisher shall have any liability toany person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions containedin this book or by the products described in it.
 Many of the designations used by manufacturers and sellers todistinguish their products are claimed as trademarks. Where thosedesignations appear in this book, and the publisher was aware of atrademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identifiedthroughout this book are used in editorial fashion only and for thebenefit of such companies with no intention of infringement of thetrademark. No such use, or the use of any trade name, is intended toconvey endorsement or other affiliation with this book.
ht The Art of Service │Brisbane, Australia│Email:
│Phone: +61 (0)7 3252 2055
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