c. The video rental system must not execute new rental transactions for customers who haveoverdue tapesd. All transactions must have audit trails19. ____ is a typical example of a system requirement for the performance category.a. The purchasing system must provide suppliers with up-to-date specificationsb. Each input form must include date, time, product code, customer number, and quantityc.
The manager of the sales department must approve orders that exceed a customer’s credit
limitd. The student records system must produce class lists within five hours after the end of registration20. ____ is a typical example of a system requirement for the control category.a. The customer analysis system must produce a quarterly report that identifies changes inordering patternsb. The system must maintain separate levels of security for users and the system administratorc. The data entry screens must be uniform, except for background color, which can be changedby the userd. The warehouse distribution system must analyze daily orders and create a routing patternfor delivery trucks21. To evaluate ____, a systems analyst needs information about projected future volume for all outputs,inputs, and processes.a. scalability c. compatibilityb. reliability d. applicability22.
The term ____ refers to a system’s ability to handle increased business volume and transactions in the
future.a. scalability c. compatibilityb. reliability d. applicability23. In addition to direct costs, systems developers must identify and document indirect expenses thatcontribute to the ____.a. TCO c. FDDb. REJ d. UML24.
Microsoft has developed a method for measuring a system’s total costs and benefits, called ____, which
is a framework to help IT professionals analyze and optimize IT investments.a. TCO c. FDDb. REJ d. UML25. In a(n) ____ structure, which usually is based on interpersonal relationships, some people have moreinfluence or knowledge than appears on an organization chart.a. spontaneous c. informalb. unstructured d. open-ended26. In an interview, ____ encourage spontaneous and unstructured responses.a. open-ended questions c. leading questions