Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more ➡
Download
Standard view
Full view
of .
Add note
Save to My Library
Sync to mobile
Look up keyword
Like this
1Activity
×
P. 1
Service Design Process for a Preschool

Service Design Process for a Preschool

Ratings: (0)|Views: 588|Likes:
Published by Tanmeet_Gujral

For pure service industries such as education, services, though not tangible or customized, need to be provided with the customer’s expectations in mind. As such, a preschool needs to facilitate an environment that provides successful, pleasant, and safe experiences for students, parents, and the staff. They, therefore, need to have in place a customer service and communication plan that would allow the development of such an environment. To improve their customer service operations, Village Little Preschool needs to design its service process with the desired service experience in mind for both the customer and the staff. The Service Design Process that begins with a service concept and defines the targeted customer and their expectations, and ends with service delivery specifications that outline steps required in the delivery of the service, is just the process that can help the preschool reach its optimal service plans.

For pure service industries such as education, services, though not tangible or customized, need to be provided with the customer’s expectations in mind. As such, a preschool needs to facilitate an environment that provides successful, pleasant, and safe experiences for students, parents, and the staff. They, therefore, need to have in place a customer service and communication plan that would allow the development of such an environment. To improve their customer service operations, Village Little Preschool needs to design its service process with the desired service experience in mind for both the customer and the staff. The Service Design Process that begins with a service concept and defines the targeted customer and their expectations, and ends with service delivery specifications that outline steps required in the delivery of the service, is just the process that can help the preschool reach its optimal service plans.

More info:

Published by: Tanmeet_Gujral on Dec 15, 2012
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF or read online from Scribd
See More
See less

09/17/2013

pdf

 
Qetvhae Beqhin Wt`aeqq o`t j Wteqam``f
:.Jdqrtjar+
O`t wute qetvhae hnbuqrtheq quam jq ebuajrh`n& qetvhaeq& rm`uim n`r rjnihdfe `t auqr`khseb&neeb r` de wt`vhbeb yhrm rme auqr`ket‘q e}wearjrh`nq hn khnb. Jq quam& j wteqam``f neebq r`ojahfhrjre jn envht`nkenr rmjr wt`vhbeq quaaeqqouf& wfejqjnr& jnb qjoe e}wethenaeq o`t qrubenrq& wjtenrq& jnb rme qrjoo. Rmex& rmeteo`te& neeb r` mjve hn wfjae j auqr`ket qetvhae jnba`kkunhajrh`n wfjn rmjr y`ufb jff`y rme bevef`wkenr `o quam jn envht`nkenr. R` hkwt`ve rmeht auqr`ket qetvhae `wetjrh`nq& _hffjie Fhrrfe Wteqam``f neebq r` beqhin hrq qetvhae wt`aeqq yhrm rmebeqhteb qetvhae e}wethenae hn khnb o`t d`rm rme auqr`ket jnb rme qrjoo. Rme
Qetvhae
 
BeqhinWt`aeqq
rmjr deihnq yhrm j qetvhae a`naewr jnb beohneq rme rjtiereb auqr`ket jnb rmehe}wearjrh`nq& jnb enbq yhrm qetvhae befhvetx qweahohajrh`nq rmjr `urfhne qrewq tezuhteb hn rmebefhvetx `o rme qetvhae& hq cuqr rme wt`aeqq rmjr ajn mefw rme wteqam``f tejam hrq `wrhkjf qetvhae wfjnq.
4.Ojahfhrx `vetvhey+
Rme duqhneqq& _hffjie Fhrrfe Wteqam``f Aenret& hq j qkjff& n`n+wt`ohr& amutam+m`uqebAmthqrhjn wteqam``f jnb bjxajte. Hr hq `vetqeen jnb qw`nq`teb dx rme Jdunbjnr Fhoe Jqqekdfx `o I`b Amutam. Rme qam``f& f`ajreb hn Auwetrhn`& Ajfho`tnhj& hq j Qrjre fhaenqeb ojahfhrx jnb yjq jfq`jaatebhreb dx rme Derret Duqhneqq Duteju hn Kjtam 47:4.Rme qam``f hq j wjtr `o rme "57 dhffh`n U.Q. wteqam``f jnb bjxajte qetvhaeq hnbuqrtx rmjrajretq r` ojkhfheq f``lhni o`t amhfb ajte jnb ejtfx qrjtr ebuajrh`n wt`itjkq. Rme hnbuqrtx kjhnfxajretq r` ojkhfheq ymete d`rm wjtenrq jte y`tlhni& jnb jfq` r` qhnife wjtenrq ym` qeel amhfb ajte.
 
_hffjie Fhrrfe Wteqam``f qetveq rme amhfb ajte jnb wteqam``f ebuajrh`n neebq `o y`tlhniojkhfheq hn rme Auwetrhn` jtej. J fjtie wjtr `o hrq ent`ffkenr a`keq ot`k ojkhfheq rmjr jte f``lhnio`t j wteqam``f rmjr jfq` hkwjtrq Amthqrhjn vjfueq jnb ebuajrh`n.Rme ojahfhrx auttenrfx wt`vhbeq ouff+rhke jnb wjtr+rhke wt`itjkq o`t rme ojkhfheq r` am``qeot`k ymen ent`ffhni. Rme ruhrh`n hq qer jr a`kwerhrhve tjreq& jnb hnafubeq qnjalq jnb m`r funameqo`t rme lhbq. Jf`ni yhrm j yeff djfjnaeb jajbekha autthaufuk& rme ojahfhrx jfq` `ooetq e}rtj+autthaufjt jarhvhrheq quam jq ixknjqrhaq jnb q`aaet wt`itjkq rmjr ajn de ent`ffeb hn o`t jnjbbhrh`njf oee. Rme ojahfhrx auttenrfx ekwf`xq :7 rejametq& j a``l& jnb j wetq`n o`t it`unbqkjhnrenjnae. Rme qrubenr rejamet tjrh` wet afjqq hq qer jr 43:5.
1.Jnjfxqeq `o rme wt`aeqq+
O`t wute qetvhae hnbuqrtheq quam jq ebuajrh`n& qetvhaeq& rm`uim n`r rjnihdfe `t auqr`khseb&neeb r` de wt`vhbeb yhrm rme auqr`ket‘q e}wearjrh`nq hn khnb. Jq quam& j wteqam``f neebq r`ojahfhrjre jn envht`nkenr rmjr wt`vhbeq quaaeqqouf& wfejqjnr& jnb qjoe e}wethenaeq o`t qrubenrq& wjtenrq& jnb rme qrjoo. Rmex& rmeteo`te& neeb r` mjve hn wfjae j auqr`ket qetvhae jnba`kkunhajrh`n wfjn rmjr y`ufb jff`y rme bevef`wkenr `o quam jn envht`nkenr.Jaa`tbhni r` j teaenr kjtler teqejtam tew`tr dx HDHQ Y`tfb -@ar‘:4(& rm`uim rmete jte n`a`kwjnheq yhrm j b`khnjnr kjtler qmjte hn rme hnbuqrtx& rme a`kwerhrh`n hq leen jk`niqr wteqam``fq o`t j wheae `o rme whe. Qhkhfjtfx& _hffjie Fhrrfe Wteqam``f ojaeq kuam a`kwerhrh`n ot`krme kjnx `rmet wteqam``fq hn hrq jtej `o `wetjrh`n. Qhnae& k`qr bjx ajteq jnb wteqam``fq wt`vhberme qjke djqha qetvhaeq jnb `ooet qhkhfjt fejtnhni envht`nkenrq& ymjr qerq j wteqam``f jwjtr ot`krme `rmetq hq rme zujfhrx `o hrq auqr`ket qetvhae.Auttenrfx& rme qam``f& jfrm`uim qrthvhni r` wt`vhbe j i``b auqr`ket qetvhae& qrhff fjalq rme djqha otjkey`tl `o qetvhae beqhin. Rme kjnjiekenr b`eq n`r mjve jnx wfjnq `t qweahohajrh`nq o`t rme qrjoo r` o`ff`y ymhfe befhvethni j qetvhae. K`qr `o ymjr rme kjnjiekenr yjnrq rme qrjoo r` b`teijtbhni wjtenr a`kkunhajrh`nq jnb hnretjarh`n hq jbvhqeb r` rme qrjoo vetdjffx buthni qamebufeb
 
k`nrmfx keerhniq. Jnx amjnie hn rme vetdjf w`fhax hq a`kkunhajreb rmt`uim `oohae kek`q& ymhamrme qrjoo hq tezuhteb r` jaln`yfebie.Jfrm`uim rme ojahfhrx qrjoo hq vetx w`fhre jnb a`utre`uq& jnb keer k`qr `o rme bhkenqh`nq `o zujfhrx tezuhteb `o j qetvhae ojahfhrx& rmex fjal rme k`qr eqqenrhjf `neq+ a`kwfereneqq& a`nqhqrenax&jnb jaautjax. Rme qrjoo/rejametq neeb r` de rtjhneb jnb ebuajreb jd`ur rme qetvhae a`naewr rmjr rmeojahfhrx mjq beohneb o`t hrqefo& jnb rmex neeb r` mjve iuhbefhneq rmjr ojahfhrjre rme befhvetjnae `o  wt`wet qetvhae. Qhnae& a`kkunhajrh`n deryeen wjtenrq& rejametq& jnb qrubenrq hq rme k`qrhkw`trjnr& rme zujfhrx `o quam a`nrjar jnb hrq tjkhohajrh`nq jte `o rme urk`qr hkw`trjnae.2.
Tea`kkenbjrh`n o`t hkwt`vekenr+
R` hkwt`ve rmeht auqr`ket qetvhae `wetjrh`nq& _hffjie Fhrrfe Wteqam``f neebq r` beqhin hrqqetvhae wt`aeqq yhrm rme beqhteb qetvhae e}wethenae hn khnb o`t d`rm rme auqr`ket jnb rme qrjoo.Rme
Qetvhae
 
Beqhin
 
Wt`aeqq
deihnq yhrm j qetvhae a`naewr rmjr beohneq rme rjtierebauqr`ket jnb rmeht e}wearjrh`nq& jnb enbq yhrm qetvhae befhvetx qweahohajrh`nq rmjr `urfhne qrewqtezuhteb hn rme befhvetx `o rme qetvhae.
Qetvhae
 
a`naewr
+ Rme qam``f neebq r` hbenrhox hrq rjtiereb auqr`ketq& hrq kjtler qmjte& hrqa`te vjfueq jnb qrtenirmq& jnb hrq beqhteb tefjrh`nqmhw yhrm rme a`kkunhrx& hn `tbet r` a`ke uwyhrm j a`naewr `o ymjr rmex yjnr rmeht auqr`ket e}wethenae r` de fhle jnb m`y rmhq e}wethenae yhffa`kwere yhrm rmjr `ooeteb dx a`kwerhr`tq.
Qetvhae Wjaljie
+ Ot`k rme jd`ve bevef`web qetvhae a`naewr& rme qam``f ajn atejre jqetvhae wjaljie rmjr a`nqhqrq `o j kh}rute `o wmxqhajf hrekq -e}jkwfe3 j yefa`ke wjaler o`t neyent`ffkenrq yhrm j ney qam``f dji(& qenqujf deneohrq -e}jkwfe3 j a`ooee kjamhne hn rme qhin+hnt``k(& jnb wqxam`f`ihajf deneohrq -e}jkwfe3 teoetthni r` ejam qrubenr jnb wjtenr dx rmeht njkeqhnqrejb `o ‖]‘q k`kkx‛(. Jnx eooearhve qetvhae beqhin yhff neeb r` tea`inhse jnb beohne ‖jff‛ rmea`kw`nenrq `o j qetvhae wjaljie. J qetvhae wjaljie kjx neeb kjnx rtjhfq r` jtthve jr jqjrhqojar`tx wjaljie a`kdhnjrh`n.

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->