RAJALAKSHMI ENGINEERING COLLEGE

Thandalam, Chennai 602 105 LESSON PLAN

Faculty Name Subject Name Year Degree & Branch OBJECTIVE

: : : :

A.Rajkumar & K.Sivakumar

TOTAL QUALITY MANAGEMENT

Final Year B.E.-MECHANICAL ENGG.

Designation : Code : Semester : Section :

ME32/ME136 MG1401 VII A&B

To understand the Total Quality Management concept and principles and the various tools available to achieve Total Quality Management. To understand the statistical approach for quality control. To create an awareness about the ISO and QS certification process and its need for the industries. TEXT BOOK 1. Dale H.Besterfiled, et al., Total Quality Management, Pearson Education, Inc. 2. 2003. (Indian reprint 2004). ISBN 81-297-0260-6.

REFERENCES 1. James R.Evans & William M.Lidsay, The Management and Control of Quality, (5th Edition), South-Western (Thomson Learning), 2002 (ISBN 0324-06680-5). 2. Feigenbaum.A.V. Total Quality Management, McGraw Hill, 1991. 3. Oakland.J.S. Total Quality Management, Butterworth Hcinemann Ltd., Oxford. 1989. 4. Narayana V. and Sreenivasan, N.S. Quality Management Concepts and Tasks, New Age International 1996. 5. Zeiri. Total Quality Management for Engineers, Wood Head Publishers, 1991. 6. S.Ramachandran Total Quality Management

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S.No 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27.

Date

Period Unit/Topic I / INTRODUCTION Definition of Quality, Dimensions of Quality, Quality Planning, Quality costs Analysis Techniques for Quality Costs Basic concepts of Total Quality Management, Historical Review Principles of TQM, Leadership Concepts Role of Senior Management, Quality Council, Quality Statements, Strategic Planning, Deming Philosophy, Barriers to TQM Implementation II / TQM PRINCIPLES introduction Customer satisfaction Customer Perception of Quality, Customer Complaints, Service Quality, Customer Retention Employee Involvement Motivation, Empowerment, Teams, Recognition and Reward, Performance Appraisal, Benefits, Continuous Process Improvement Juran Trilogy, PDSA Cycle 5S, Kaizen, Supplier Partnership Partnering, sourcing, Supplier Selection, Supplier Rating, Relationship Development, Basic Concepts, Strategy, Performance Measure. III / STATISTICAL PROCESS CONTROL- The seven tools of quality Statistical Fundamentals Measures of central Tendency and Dispersion, Population and Sample, Normal Curve, Control Charts for variables- PROBLEMS Control Charts for AttributesPROBLEMS Problems exercise Control Charts for variables- PROBLEMS Problems practice 2

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Page 1 8 44 173 173 2,9 17,34 41,44 27 55-84 55-84 55-84 89-96 97-121 125-133 125-133 144 153-160 162-171 162-171 461-508 471 3.10,3.15 3.15 3.31 3.25 3.35

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28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. 46. 47.

Problems practice IV / TQM TOOLS Benchmarking Reasons to Benchmark, Benchmarking Process, Benchmarking Process (Case study) Quality Function Deployment (QFD) House of Quality, QFD Process, Benefits Taguchi Quality Loss Function, QLF problems Total Productive Maintenance (TPM) Concept, Improvement Needs, FMEA Stages of FMEA. V / QUALITY SYSTEMS introduction Need for ISO 9000 and Other Quality Systems ISO 9000:2000 Quality System Elements, Implementation of Quality System, Documentation, Quality Auditing TS 16949 ISO 14000 Concept, Requirements and Benefits of ISO 14000 Revision unit I Revision II Revision III Revision IV Revision V

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3.37 207-220 207-220 315-345 561, 561 431-438 380-400 253 254 255 255 258-281 293 298-308

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