Bill forSHIRLEY PHELPS-ROPER
November 27,2012Account number
501 1021 048313701
6400 0090 NO RP 26 11282012 YYYNNNNN 01 014534
News From Cox
cont.customers with Advanced TV will have free access to thesechannels.
channel , HD channel  and
(channel 1). Customers with awww.cox.com/tv username andpassword will have access to
content on Cox TV Online.
HBO and Cinemax
channels [401, 402, 403, 404, 405, 406, 407,408, 409, 410, 411, 412, 413, 414, 426, 427, 429, 431, 437], HDchannels [2401, 2402, 2407, 2408] and
(channel 1).These channels may contain NC-17 or R rated programming. Torestrict access to this programming you can use the ParentalControl feature on your Advanced TV remote. To request that thechannel be blocked completely, please call the number on this billto speak with a Customer Care representative.GET READY TO PLAY FAVORITESIt's here. ENCORE PLAY. And with it, customers who subscribe tothe Movie Pak with Encore can watch their favorite movies on acomputer or mobile device wherever they go. And the good news,it's FREE with a subscription to the Cox Movie Pak featuringENCORE. Ask your Cox representative about our special offers onENCORE today.Encoreplay.com
Cox Communications bills all customers in advance for monthlyrecurring charges and in arrears for non-recurring charges such asOn Demand/pay-per-view and long distance. Credits or charges forany service changes made during the month will be reflected in thenext bill.-
When to Pay Your Bill
Payment in full is due to Cox by the "
" date indicated onyour statement. If payment is not received by this date, your bill willbecome past due and may be subject to additional fees such as latepayment charges, electronic reactivation fees, or returned checkfees. For more information on these fees and all other charges,please visitwww.cox.com.Payment of your Cox bill confirms your subscription to services andthe possession of Cox owned equipment listed on your bill.-
Understanding Your Cox Bill
Having trouble understanding your Cox bill? Visithttp://www.cox.com/support for help or contact a customer servicerepresentative. Contact information is listed under the "
" section on the front of this bill.-
Electronic Fund Transfer (EFT)
When you provide a check as payment, you authorize Cox to makea one time electronic fund transfer (EFT) from your account, usingthe information from your check, or process your payment as atraditional check transaction. An EFT may debit your account assoon as the same day you make your payment and you will notreceive your check back from your financial institution.-
Returned Check Charge
Payments returned to Cox due to insufficient funds will incur a nonsufficient funds fee (NSF) of up to $30.00 or the maximum allowedby state law. The use of a paper or electronic check for payment isyour acknowledgement that if your payment is returned, youexpressly authorize your account to be electronically debited forthe amount of the payment plus any applicable NSF fees. For moreinformation regarding this fee, visitwww.cox.com-
Closed Captioning IssuesCustomer Information
cont.For issues regarding closed captioning, please contact Coxcustomer service at the number listed at the front of this bill. If yourconcerns are not addressed, please contact: S.T. Willis, Mgr of Closed Caption ing, Cox Communications, 1400 Lake Hearn Dr NE,Atlanta, GA 30319; Phone: 1-888-278-6660, Fax: 404-847-6257,Email:email@example.com-
Billing Dispute and Resolution
If you have any questions regarding your bill or disagree with anyportion of your bill, immediately contact Cox with your concerns. You must contact us no later than 60 days from the bill's due datevia the contact information listed on the front of this bill so that Coxcan review your account.