QUESTIONNAIRE

Based on Study of Customer Behaviour towards E-Banking in Private Sector Banks

Personal detailsName: - _________________________________________ 1. Gender:2. Age Group:Male Below 21 Years, 31 years 40 years, Above 50 years 3. Occupation:Govt. Job Business Other (specify) ___________ 4. Income Group (Per month) below 10,000/25,001 50,000/10,001 25,000/More than 50,000/Private Job Female 21 years 30 years, 41 years 50 years,

Student

5. Contact No.___________________________ 6. E-mail address_________________________________________________________

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Q. 1 Do you have an account in Bank ? Ans: ( A) Yes (B) No Q. 2 If Yes, in which bank it is ? Ans: ( A) ICICI (B) HDFC (C) AXIS (D) INDUSIND Any Other, specify Q. 3 Which type of account you have opened? Ans: (A) Saving account (B) Current account (C) Loan account Any other, specify. Q. 4 Why you select this Bank? Ans. (A) For better Interest Rate (B) For better Services (C) For better Customer Response (D) Attracted by Advertisement Q. 5 What is your annual income? Ans: (A) Less than 1,00,000 (B) 1,00,000 to 3,00,000 (C) 3,00,000 to 5,00,000 (D) More than 5,00,000

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Q. 6 How much amount, you maintains regularly in your account? Ans: (A) Less than 10,000 (B) 10,000 to 50,000 (C) 50,000 to 1,00,000 (D) More than 1,00,000 Q. 7 Are you aware about e-banking? Ans: (A) Yes (B) No Q. 8 Which of the following e-banking services are you aware of?

Ans: (A) Internet banking (B) Mobile banking (C) Debit card (D) Credit card (E) All of the above Q. 9 Are you availing e-banking? Ans: (A) Yes (B) No Q. 10 How conveniently you find accessing your banking transactions online? Ans: (A) Easy (B) Normal (C) Difficult Q. 11 How e-banking is beneficial for people? Ans: (A) Time saving (B) Transactions without visiting the bank (C) No need to hold the cash in hand (D) All of the above

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Q. 12 Ans:

Which of the following factors influence you most , to use e-banking services ? (A) All time availability (B) Ease of use (C) Security (D) Direct access (E) All of the above

Q. 13 Ans:

Kindly rate the following reasons enlists for not using the e-banking services:

Sr. Factors No. A No need B C D E It seems like a botheration Insecurity No access to internet Lack of operational knowledge Hidden Costs

Highly important

More than average

Average

Below average

Least Important

Q. 14 Ans:

Are you satisfied by the facilities provided by your Bank through e-banking? (A) Yes (B) No

Q. 15

Do you think that the facilities provided by the banks through e-banking should be Increased?

Ans:

(A) Yes (B) No If Yes, please specify

Q. 16

What is your opinion about e-banking in India?

Ans..

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