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Federal Trade Commission§453.2
(c)
Casket.
A ‘‘casket’’ is a rigid con-tainer which is designed for the encase-ment of human remains and which isusually constructed of wood, metal, fi-berglass, plastic, or like material, andornamented and lined with fabric.(d)
Commission.
‘‘Commission’’ refersto the Federal Trade Commission.(e)
Cremation.
‘‘Cremation’’ is a heat-ing process which incinerates humanremains.(f)
Crematory.
A ‘‘crematory’’ is anyperson, partnership or corporation thatperforms cremation and sells funeralgoods.(g)
 Direct cremation.
A ‘‘direct crema-tion’’ is a disposition of human re-mains by cremation, without formalviewing, visitation, or ceremony withthe body present.(h)
Funeral goods.
‘‘Funeral goods’’are the goods which are sold or offeredfor sale directly to the public for use inconnection with funeral services.(i)
Funeral provider.
A ‘‘funeral pro-vider’’ is any person, partnership orcorporation that sells or offers to sellfuneral goods and funeral services tothe public.(j)
Funeral services.
‘‘Funeral serv-ices’’ are any services which may beused to:(1) Care for and prepare deceasedhuman bodies for burial, cremation orother final disposition; and(2) arrange, supervise or conduct thefuneral ceremony or the final disposi-tion of deceased human bodies.(k)
 Immediate burial.
An ‘‘immediateburial’’ is a disposition of human re-mains by burial, without formal view-ing, visitation, or ceremony with thebody present, except for a gravesideservice.(l)
 Memorial service.
A ‘‘memorialservice’’ is a ceremony commemorat-ing the deceased without the bodypresent.(m)
Funeral ceremony.
A ‘‘funeralceremony’’ is a service commemorat-ing the deceased with the body present.(n)
Outer burial container.
An ‘‘outerburial container’’ is any containerwhich is designed for placement in thegrave around the casket including, butnot limited to, containers commonlyknown as burial vaults, grave boxes,and grave liners.(o)
Person.
A ‘‘person’’ is any individ-ual, partnership, corporation, associa-tion, government or governmental sub-division or agency, or other entity.(p)
Services of funeral director and staff.
The ‘‘services of funeral directorand staff’’ are the basic services, not tobe included in prices of other cat-egories in §453.2(b)(4), that are fur-nished by a funeral provider in arrang-ing any funeral, such as conducting thearrangements conference, planning thefuneral, obtaining necessary permits,and placing obituary notices.
§453.2Price disclosures.
(a)
Unfair or deceptive acts or practices.
In selling or offering to sell funeralgoods or funeral services to the public,it is an unfair or deceptive act or prac-tice for a funeral provider to fail to fur-nish accurate price information dis-closing the cost to the purchaser foreach of the specific funeral goods andfuneral services used in connectionwith the disposition of deceased humanbodies, including at least the price of embalming, transportation of remains,use of facilities, caskets, outer burialcontainers, immediate burials, or di-rect cremations, to persons inquiringabout the purchase of funerals. Any fu-neral provider who complies with thepreventive requirements in paragraph(b) of this section is not engaged in theunfair or deceptive acts or practicesdefined here.(b)
Preventive requirements.
To preventthese unfair or deceptive acts or prac-tices, as well as the unfair or deceptiveacts or practices defined in §453.4(b)(1),funeral providers must:(1)
Telephone price disclosure.
Tell per-sons who ask by telephone about thefuneral provider’s offerings or pricesany accurate information from theprice lists described in paragraphs(b)(2) through (4) of this section andany other readily available informa-tion that reasonably answers the ques-tion.(2)
Casket price list.
(i) Give a printedor typewritten price list to people whoinquire in person about the offerings orprices of caskets or alternative con-tainers. The funeral provider mustoffer the list upon beginning discussionof, but in any event before showing cas-kets. The list must contain at least the
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