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Table Of Contents

Providing the Leadership with a Script 17
Communication Skills 253
Technical Ability 254
Cost Consciousness 254
Recommendations for Improvement 255
Developing a Matrix 256
Communicate with the Business on the Value Created259
Performance Measures in Operations 260
Communicate with All Team Personnel 262
The After-Implementation Review 263
What Happens If You Ignore Project Communications?
So What Will You Get from This Book?
Business Project Management
The Payoff
Linking Projects and Strategy Through Effective Communications
Projects to Change the Business
Start with the Expected Business Benefits
Conducting a Feasibility Study
Developing a Feasibility Study for Project Renewal
Clear Project Goals Make Sense to Everyone
The Primary Goals of Every Project
Preparing the Leadership
How Involved Should the Leadership Be?
Providing the Leadership with a Script
Developing a Working Committee and Working Groups
Communications and the Working Committee
Communications and a Working Group
Writing the Project Charter
Contract
Statement of the Business Problem
Goals and Objectives for a Successful Project
The Primary Goals of Project Renewal
Project Scope
Assumptions and Constraints
Risks and Benefits
Project Budget and Schedule
Tips for Writing the Charter
Establishing the Team and Communicating with the Business
Communicating the Sale
Relationship with Each Other
Level of Knowledge of the Goals and Business Case
Credibility of the Project Team
Questions or Concerns
Information or Techniques to Gain Acceptance
Communications Within the Team
Managing the War Room
Listening Is Part of Communicating
Common Elements for All Communications
Step One: Analyze the Target
Step Two: Plan the Approach
Step Three: Deliver the Message
Writing the Case for Change
What Is the Secret to Writing a Case for Change?
Influences on Behavior
Communications Create Perception
Process for Building a Case for Change
The Results Can Be Dramatic
Analyzing Changes to Business Process
Communicating a Change
Building Changes into the Training Plan
Building a Leadership Plan
Developing Preliminary Performance Measures
Addressing the Fairness Factor
When Leaders Backslide
When Other Key People Backslide
Urgency and Decisions
Understanding the Process Changes
Support Provided
Preparation for Project Deliverables
Understanding the Timetable
Napoleon’s Thirds
Developing the Communications for the Project
The Basics of Communications: It’s All About Perceptions
What Does a Communication Plan Look Like?
Developing Effective Messages
Writing the Project Plan Memorandum for the Executive Team
Review of the Common Elements for All Communications
Writing the Project Plan Memorandum
Using Communications to Handle Risks
Managing Business Risks Through Communications
Managing Organizational Risks Through Communications
Managing Risks Through Communications
Presenting to Stakeholders During Project Execution
Decide Your Purpose
Analyze the Audience (Stakeholders)
Strategy
Build It in Three Parts
Practice
Visual Aids
Communicating About Problems
Effective Meetings
Communicating Scope Changes
Basic Assumptions
Requesting a Change
Communicating About a Change
Presenting the Options and Reaching a Decision
Communicating the Decision
Communicating with Operations
Good News—Bad News
Dangerous Assumptions
Build a Storyboard to Explain the Project
Preparing Operations to Accept the Deliverables
Providing the Training Operations Needs to Be Ready
Performance Evaluation and Project Deliverables
Overcoming Resistance to Change
Reasons for Resistance
Types of Resistors
Overcoming Resistance
Handling Competition with Other Initiatives
Maintain Situational Awareness
Horizontal and Vertical Communications
Address Potential Conflicts Quickly
Project Renewal
Writing the Close-Out Report
Business Stakeholders
Project Stakeholders
Packaging the Report
Providing Feedback to Your Project Team
Quality of Work
Timeliness and Consistency in Meeting Deadlines
Creativity
Administrative Performance
Ability to Work as Part of a Team
Communication Skills
Technical Ability
Cost Consciousness
Recommendations for Improvement
Developing a Matrix
Crossing the Finish Line
Communicate with the Business on the Value Created
Performance Measures in Operations
Communicate with All Team Personnel
The After-Implementation Review
About the Author
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COMMUNICATION SKILLS FOR PM

COMMUNICATION SKILLS FOR PM

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Published by: heooiheo on Dec 20, 2012
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05/19/2013

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