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Table Of Contents

Foreword
Acknowledgements
Introduction: Why I wrote this book
New Answers to Old Questions
Business Transformation – Are you on-board?
Zen and the Art of Process Management
The Four waves of Process Management
You may be doing things right, but are you doing the right thing?
Successful Customer Outcomes - New Thinking for a New Age
Screw it. Let’s do it. Take Process to the Next level
The Enlightened Customer
The Causes of Work
The Four ways we can transform processes forever
Triple Crown plus
Lord Nelson and Successful Customer Outcomes (SCO)
Creating the SCO mind-set
Disneys take on Outside-In Simply Magic.
Reach a New Service Altitude
Public Sector Outside-In?
A very old question, a very new Answer
Where in Process Management is the Customer?
Conclusion
About the BP Group
Bibliography
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Secrets of 21st Century Companies

Secrets of 21st Century Companies

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Published by Anupam Nair

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Published by: Anupam Nair on Dec 24, 2012
Copyright:Attribution Non-commercial

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12/24/2012

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