US Federal Trade Commission: 2003pareport

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P

ERFORMANCE

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CCOUNTABILITY

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Message from the Chairman

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I am pleased to present the Federal Trade Commission’s firstPerformance and Accountability Report. This Fiscal Year 2003report is an overview of the FTC’s mission and our achievementsand financial management activities.The FTC works to ensure that the nation’s markets are vigorous,efficient, and free of restrictions that harm consumers.Experience demonstrates that competition among firms yieldsproducts at the lowest prices, spurs innovation, and strengthensthe economy. Markets also work best when consumers canmake informed choices based on accurate information.To ensure the smooth operation of our free market system, the FTC enforces federalconsumer protection laws that prevent fraud, deception, and unfair business practices.The FTC also enforces federal antitrust laws that prohibit anticompetitive mergers andother business practices that restrict competition and harm consumers. Whether the FTCis combating telemarketing fraud, Internet scams, or price-fixing schemes, its primarymission is to protect consumers. In June 2003, the FTC launched the National Do Not CallRegistry, one of the most widely recognized federal government programs. Since itsinception, consumers have registered more than 58 million telephone numbers – and over 92 percent of these consumers report getting fewer telemarketing calls.This report also contains the results of the FY 2003 financial audit. The independent auditresulted in the FTC’s seventh unqualified opinion, the highest audit opinion available. Theaudits of the FTC’s financial statements, structure, policies, systems, and operations, areconducted under the requirements of the Chief Financial Officers Act. Current and prior audit reports are available at the FTC’s Web site athttp://www.ftc.gov/oig/oigaudit.htm.The FTC’s Web site,http://www.ftc.gov, provides comprehensive information on our activities and access to public legal documents, press releases, educational materials, theconsumer complaint form, and the National Do Not Call Registry. Also, we maintain twotoll-free telephone numbers to report consumer complaints (1-877-FTC-HELP) and identitytheft complaints (1-877-ID-THEFT). I invite readers of this 2003 Performance and Accountability Report to visit our Web site to learn more about the FTC and its most recentactivities.Timothy J. MurisChairman

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Performance and Accountability ReportMarch 2004Table of Contents

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Message from the Chairman

...................................Page i

Part I: Programs and Operations Overview

About the Report............................................Part I Page 1 About the FTC..............................................Part I Page 1Mission....................................................Part I Page 2Strategic Goals and Objectives.................................Part I Page 4Organizational Structure.......................................Part I Page 5Key Reporting Components....................................Part I Page 5Major Program Areas.........................................Part I Page 7Significant Events...........................................Part I Page 14President’s Management Agenda...............................Part I Page 19Ongoing Challenges.........................................Part I Page 29Future Plans/Objectives......................................Part I Page 31Management’s Discussion and Analysis.........................Part I Page 33

Part II: Program Performance

Goal1:Prevent Fraud, Deception, and Unfair BusinessPractices in the Marketplace

......................Part II Page 1

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