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Welcome to the very rst
edition of 
PFA Research’s
 
newsletter: theResearcher
As always, 2008 was a busy year for us, with a recruitmentdrive, achieving ISO9001 accreditation and some excitingresearch projects.Please feel free to pass this newsletter onto a friend orcolleague, and if you would like to receive this on email as aPDF let us know.Warm wishes and all the best for a prosperous 2009.
Robert Rush,managing director.
 theResearcher 
For us this is so much more than a
qualication – it’s an award which
celebrates our focus on customer
care and quality service.After a year’s focus on reviewingand improving our processes wewere awarded the standard onDecember 12 2008.The process started when MartinHockaday undertook an audit ofhow our company was structuredand what we needed to do toachieve ISO9001, plus ISO20252,the quality standard for marketresearch practitioners.We also worked with RobertMeldrum of Quality Aspects in StAustell to support us through theprocess.Now we have a quality managementsystem in place and our practicesin writing which ensures we deliverwhat we say we will to our customers.Through working for this standard,we also improved on other areas ofpractice, so now we always look tosee how we can do better.For many years we thought it wastoo difcult to apply ISO9001 to acompany of our type.In fact it’s the opposite – we havemuch to gain. We go for a lot of publicsector tenders and are increasinglynding that the pre-qualicationprocess is asking for an certiedquality management system in place.As a result the ISO9001 standardhas already helped us secure atender by describing how we ensurecompetency in our researchers anddemonstrating a quality managementsystem.
PFA Research is proud to have achieved the internationallyrecognised standard ISO9001 for market research activities.
 Turn the page to nd out how you can help us develop and win a prize!
In pursuit of excellence
 
PFA team achieve ISO9001 Standard
advantage is a matter of facts
www.pfa-research.com
In this issue
Into SomersetWebsite launchPFA team grows
As a client, partner, friend, associateor someone we’ve met along the way,we’re keen to keep you updated onwhat we’re up to.
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