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Chapter 8
Negative Messages
 
 
Negative Messages
Convey unpleasant,disappointing, or unfavorableinformation for the receiverCan be an opportunity to resolvea business problem successfully
 
 
Negative Messages
May use the direct or indirect planConsider these questions:
What message does the receiverexpect?How will the receiver respondemotionally to the negative message?Will it affect the individual’s ego or self-esteem?
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