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Value of ITIL Process Framework

Value of ITIL Process Framework

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Published by Ahmad
ITIL Value
ITIL Value

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Published by: Ahmad on Jan 07, 2013
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08/27/2013

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Value of ITIL Process Frameworkto IT Service Management
This white paper analyzes the value ITIL process framework adds to IT service management.In IT service management parlance the value of a service can be measured in four param-eters: alignment of IT service to business, cost, quality of service and timeliness of service.Implementation of ITIL processes will improve all these four parameters.
Wipro Technologies
Innovative Solutions, Quality Leadership 
WHITE PAPER
Author: Viswanathan. S
 
WHITE PAPER
©
Wipro TechnologiesPage :
Table of Contents
INTRODUCTION .............................................................................................3DEFINITION OF VALUE PERTAINING TO IT SERVICES ...................................4HOW ITIL DOES ADDS VALUE TO IT SERVICES .............................................4CONCLUSION................................................................................................7REFERENCES............................................................................................... 7GLOSSARY................................................................................................... 8ABOUT THE AUTHOR.....................................................................................8ABOUT WIPRO TECHNOLOGIES................................................................... 8WIPRO IN TECHNOLOGY INFRASTRUCTURE SERVICES.................................9
 
Page: Table of Contents
Value of ITIL Process Framework to IT Service Management
 
WHITE PAPER
©
Wipro TechnologiesPage :Page : 03 of 09
Introduction
Leading companies shift from purely a cost- oriented focus to a value-oriented focus. It hasbeen found that the most forward-thinking, best practice companies have begun a shift awayfrom purely operational metrics and measurements towards tracking the business valuedelivered by their IT initiatives. CIOs have traditionally delivered the requested technologiesto the business at the lower cost through a combination of specialty service providers andinternal services. The Best CIOs recognize the flaws associated with this approach; thisforces the discussions about the value of IT to be based strictly on cost. The more savy CIOsare moving toward a role that has them focusing on cost effectively maximizing the businessvalue enabled by IT. (Source: IT Trends 2003: IT Services; from Giga Information Group).As the IT organization’s role moves beyond efficiency to Business effectiveness,implementing an ITO value management process is crucial to optimizing an organization’sreturn on the IT investment.In this new scenario the words like best practices”, “process optimization”, “quality ofservice” and “alignment of IT services to business” etc. do not remain mere buzzword; ratherthey have turned out to be the lifeline of all ITOs. It is essential that ITOs and service providersadopt world-class processes and best practices so that they don’t learn and grow throughthe path of trials, errors and tribulations.
Value of ITIL Process Framework to IT Service Management

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