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LivePerson Selects Lionbridge GeoFluent to Support International Customers In Multiple Languages Through Liveperson.com

LivePerson Selects Lionbridge GeoFluent to Support International Customers In Multiple Languages Through Liveperson.com

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Published by: Crowdsourcing.org on Jan 08, 2013
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02/03/2013

 
 WALTHAM, Mass., Jan. 7, 2013 /PRNewswire/ --Lionbridge Technologies, Inc.(Nasdaq:LIOX), a leading provider of translation solutions today announced that it has expanded its relationship withLivePerson, Inc. (Nasdaq:LPSN), a provider of real-time intelligent engagement solutions. As an extension of the sales and marketing partnership between the two companies, LivePerson nowfeaturesGeoFluentto support its international clients that contact LivePerson's support center.GeoFluent for LivePerson Chatis an integrated, cloud-basedchat translationapplication that gives contact centers and enterprises on-demand, quality translation within their existing LivePerson chatapplication. LivePerson has also offered the GeoFluent for LivePerson Chat integrated solution fordeployment by LivePerson customers since 2011.LivePerson's customer support organization supports more than 8,500 LivePerson clients globally.By featuring GeoFluent for LivePerson Chat within the customer center on liveperson.com, clientscan engage with LivePerson agents online in real-time in multiple languages. This allowsLivePerson to enhance its customer support experience and create more meaningful connectionswith its customers across languages and locations."As we began talking to our customers and prospects about GeoFluent for LivePerson Chat, werealized the solution offers a terrific opportunity for us to enhance our own online customer support,"said Ranny Nachmias, VP Customer Support for LivePerson. "During our evaluation it was clear thatGeoFluent provides a fully integrated solution with high quality translation and an excellent customerexperience. By leveraging GeoFluent within the customer center on liveperson.com, we offer areal-world example of how we help organizations meaningfully connect with consumers in real-time,across multiple channels."GeoFluent for LivePerson Chat is an integrated, real-time translation solution that allows chat agentsto engage with customers in multiple languages in real time within their existing LivePerson Chatapplication. As a result, organizations can facilitate faster time to purchase through proactivemultilingual engagement, and reduce global support costs through effective online customer care.For more information about GeoFluent for LivePerson Chat please visit thislink."Lionbridge and LivePerson have a shared commitment to helping clients enhance customer loyalty,increase conversions, and drive greater value to their businesses," said Rory Cowan , CEO ofLionbridge. "GeoFluent is already providing tangible business benefits for LivePerson as theirclients gain a powerful customer experience through on-demand multilingual chat anytime in anygeography."View ademoof GeoFluent Chat here or listen to awebinarwith LivePerson and Lionbridge to hear more about the opportunities for customized multilingual chat.
About Lionbridge
Lionbridge enables more than 800 world-leading brands to increase international market share,speed adoption of products and effectively engage their customers in local markets worldwide.Using our innovative cloud technology platforms and our global crowd of more than 100,000professional cloud workers, we provide translation, online marketing, global content management
LivePerson Selects Lionbridge GeoFluent to Support International Custom...http://www.printthis.clickability.com/pt/cpt?expire=&title=LivePerson+S...1 of 21/8/2013 8:50 AM

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