Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more ➡
Download
Standard view
Full view
of .
Add note
Save to My Library
Sync to mobile
Look up keyword
Like this
7Activity
×
0 of .
Results for:
No results containing your search query
P. 1
Quality Assurance for Service Industries

Quality Assurance for Service Industries

Ratings:

4.56

(9)
|Views: 7,303|Likes:
A set of 15 slides to learn about Quality assurance for service industries with simple,practical examples for health care,tourism,hotel,education and others,brief mention of statistical measures,reference book
A set of 15 slides to learn about Quality assurance for service industries with simple,practical examples for health care,tourism,hotel,education and others,brief mention of statistical measures,reference book

More info:

Published by: Dr Srinivasan Nenmeli -K on Feb 09, 2009
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PPT or read online from Scribd
See More
See less

01/27/2013

original

 
 
Quality Assurance for ServiceIndustries
Srinivasan Nenmeli-K 
 
 
 What is Quality Assurance?
Q A is defect prevention.
 
Quality Control [QC] is testing andinspection.
 
What is Quality ?" Achieving Customersatisfaction!."
 
 
Service Industries QA?
Service industries are increasinglyapplying QA techniques!
Service industries--> healthcare,hotels,tourism,education,elderhomes
Service industries deal with humansat every step or their pets...difficultto achieve customer satisfaction --thatis, QUALITY !
You cannot easily test or measure the

Activity (7)

You've already reviewed this. Edit your review.
1 hundred reads
1 thousand reads
tahat22 liked this
malik yasir liked this
Surayyah Dogo liked this
Doddy liked this

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->