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Table Of Contents

1.1 What is Virtualization?
1.2 Objectives of Virtualization
1.3 History of Virtualization
1.4 Benefits of Virtualized Technology
1.5 The Virtual Service Desk
1.6 What can be Virtualized?
1.7 Related Forms of Computing
1.7.1 Cloud Computing
1.7.2 Software as a Service - SaaS
1.7.3 Grid Computing
1.7.4 Utility Computing
1.8 Virtualization Processes
1.9 Introduction Review Questions
2 Common Terminology
3 Virtualization Technologies
3.1 Ubuntu (Server Edition)
3.2 Altiris
3.3 Windows Server
3.4 Software Virtualization
3.5 VMware
3.6 Intel Virtualization
3.7 Red Hat Virtualization
3.8 Softgrid Application
3.9 Linux Virtualization
3.10 Desktop Virtualization
3.11 Hardware Virtualization
3.12 Resource Virtualization
3.13 Processor Virtualization
3.14 Application Virtualization
3.15 Storage Virtualization
3.16 Virtualization Density
3.17 Para-Virtualization
3.18 OS Virtualization
3.19 Virtualization Software
3.20 Data Storage Virtualization
3.21 Intel Virtualization Technology
3.22 Thinstall Virtualization Suite
3.23 Net Framework Virtualization
3.24 Windows Virtualization on Fedora
3.25 Storage Virtualization Technologies
3.26 Virtualization Level
3.27 Security Monitoring and Virtualization
3.28 Oracle Virtualization
3.29 Virtualization Technologies Review Questions
4 Accomplishing Virtualization
4.1 Migrating to a Virtualized Environment
4.1.1 Things to Do and Consider before Migration
4.2 Things to Do After Migration
4.2.1 A Simple How-To Guide
4.2.2 Further Migration Considerations
4.2.3 Risks Associated with Virtualization
4.2.4 Problems Associated with Virtualization
5 Managing a Virtualized Environment
5.1 Support Issues
5.3 Contracts and Agreements such as Licensing
5.4 Organizational Considerations
Service Management Processes
IT Financial Management
5.4.1 IT Financial Management and Virtualization
Information Security Management
5.4.2 Information Security Management and Virtualization
5.5 Release & Deployment Management
5.5.1 Goals and Objectives
5.5.2 Scope
5.5.3 Benefits
5.5.4 Terminology
5.5.5 Triggers and Interfaces
5.5.6 Release Design Options and Considerations
5.5.7 Release Policy
5.5.8 Release and Deployment Activities
Knowledge Management
5.5.9 Policies and principles of Knowledge Management
5.5.10 The Service Knowledge Management System (SKMS)
SKMS: Service Knowledge Management System (SKMS):
Incident Management
5.5.11 Incident Management and Virtualization
5.6 Change Management
5.6.1 Goals and Objectives
5.6.2 Scope
5.6.3 Designing and Planning
5.6.4 Change Management Policies
5.6.5 Change Models
5.6.6 Triggers and Interfaces
5.6.7 Change Management Activities
5.6.8 Roles and Responsibilities within Change Management
5.6.9 Key Performance Indicators (KPIs) of Change Management
5.6.10 Challenges affecting Change Management
5.6.11 Relationship with Project Management
5.6.12 Typical Contents of Change Documentation
5.7 Service Desk
5.7.1 Goal and objectives
5.7.2 Benefits
5.7.3 Service Desk organizational structures
5.7.4 Service Desk Types (skill levels)
5.7.5 Service Desk staffing
5.7.6 Key Performance Indicators (KPIs) for the Service Desk
5.7.7 Outsourcing the Service Desk
6 Virtualization and Storage Management
6.1 The Heart of Cloud Computing: Virtualization
6.2 Defining Virtualization
6.3 Why Virtualize?
6.4 What Can Be Virtualized?
6.5 Where Does Virtualization Happen?
6.6 How Does Virtualization Happen?
6.7 On the Road to Storage Virtualization
6.8 Improving Availability Using Virtualization
6.9 Improving Performance through Virtualization
6.10 Improving Capacity through Virtualization
6.11 Business Value for Virtualization
7 Applying Cloud Computing to Project Management
7.1 Benefiting from Cloud Computing
7.2 The Ease of Linking (Hyperlinks)
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cloud computing certification

cloud computing certification

Ratings: (0)|Views: 84 |Likes:
Published by Brian Mpafe
introduction to cloud computing
introduction to cloud computing

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Published by: Brian Mpafe on Jan 12, 2013
Copyright:Attribution Non-commercial


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