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Identify What to Benchmark Assessment

Identify What to Benchmark Assessment

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Published by adbwaterforall
Identify What to Benchmark Assessment
Identify What to Benchmark Assessment

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Published by: adbwaterforall on Jan 14, 2013
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Continuous Improvement & Benchmarking
Identify what to Benchmark - Assessment
Please print these two pages and complete the following blocks. When you have finished,submit these two pages and your Record of satisfactory CIB learning to your Facilitator for their assessment and endorsement.
You and your team have now completed the Analyze phase of your CIB project. Your team isnow considering the benefits of Benchmarking a selection of issues so that you can see howother organizations are dealing with the same issues. Your first task is to list all of thepossible issues that you consider may be candidate topics for Benchmarking.In the following box, list the possible sources of information, that these issues may be sourcedfrom; for example, one of the sources would be the Customer survey. What are the other possible sources ?
Sources of information to select Benchmarking topics
1 Customer survey234567By looking over the above sources of information, what specific issues would you be lookingout for, to nominate as Benchmarking topics; for example one issue may be specific customer complaints that may show up in the Customer survey. What other issues would you belooking for ?
Issues that may be identified as Benchmarking topics
1 Consistent customer complaints on a specific issue23456
124055005.doc Created: 17-Nov-04 Revised: 14-Mar-05 © 2004 ADB Institute1 of 3
Continuous Improvement & Benchmarking
The service that your CIB team has just analyzed is the Solid waste collection service. This service collects solid waste from every residence in the City twicea week, and from every commercial business once a day. The following topics have been identified, and your task now is to score these topics against theselection criteria. Please review the topics in the first column, and write your assessment score between 5 and 1, in the adjacent columns.
Topic selection for Solid Waste collection Benchmarking study
Topic: process/ poor performance/ problem
Can be clearlydefined andarticulated5-1Is significant andaffects themajority of customers or our costs5-1Not highlyconfidential or not of acommerciallysensitive nature5-1Small scopeand can bedealt withinside a fewweeks5-1.Aggregatescore
1 Our collection trucks have very low reliability and availability, and we have analyzed theroot cause to be, that insufficient spare parts are carried in stock2 There are some complaints about the service from a number of residents3 We employ a few older men in the collection process, and we are concerned that someof them may be working too hard and could suffer work related injuries. What can we dowith these older employees ?4 We have evidence of waste dumping by some residents, and last year we prosecuted50 people; should we be prosecuting more people ?5 The total cost of our waste collection service is $100 per house per year, and we thinkthis cost is too high; we need a comparable cost to see whether or not this is so.6 We do provide a solid waste education program that is deployed in all junior schools; weare unsure if this is sufficient to train the general public in responsible waste disposal
Name:………………………….…………………………. Date submitted for assessment:…………………
124055005.doc Created: 17-Nov-04 Revised: 14-Mar-05 © 2004 ADB Institute2 of 3

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