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Develop the Benchmarking Approach Guide

Develop the Benchmarking Approach Guide

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Published by adbwaterforall
Develop the Benchmarking Approach Guide
Develop the Benchmarking Approach Guide

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Published by: adbwaterforall on Jan 14, 2013
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Continuous Improvement & Benchmarking
Develop the Benchmarking approach - Guide
Different models for Benchmarking
Benchmarking has been performed using a range of different “models” some take a lotmore time and effort than others, and some although very “short and sharp and to thepoint” will still yield valuable information with which you can identify improvementopportunities in your own service.Below are the Benchmarking models and their features.
Facilitated spoke model
Partner Partner Partner Partner Partner Partner Facilitator Lead Partner Partner Partner Partner 
The Facilitated spoke model uses a professional facilitator that has experience inBenchmarking. Sometimes this facilitator is a Benchmarking partner but more commonlythe facilitator is a consultant that is engaged by the partners or a lead partner to conductthe Benchmarking program. Generally the process is done by mail, or by the Internet.The facilitator develops a survey and then sends the survey to selected partners; thismay be random or by specific selection. The partner completes the survey instrumentand sends the results back to the facilitator, who then processes the results and formatsconclusions, average performance or highs and lows.The consolidated results are then published in a Benchmarking paper and returned tothe original partners and in some cases to the media and professional bodies.To see more information on this approach search the internet using “internet basedsurveys”. This form of survey is most useful if you want to collect information from a widerange of people. It is suited to a short survey, taking less than 10 minutes to complete,and must have an incentive for the partner to put the time and effort into completing thesurvey instrument. You can expect a response rate of less than 10%.
124055472.doc Created: 8-Nov-04 Revised: 14-Mar-05 © 2004 ADB Institute1 of 11
Continuous Improvement & Benchmarking
Facilitated network model
Partner Partner Partner Partner Partner Partner Facilitator Partner Partner 
The Facilitated network model again uses a facilitator that may be a consultantexperienced in facilitating Benchmarking studies. The facilitator is usually appointed by apartner or by a professional body such as an Association or Industry body, or even aGovernment Department. The partners are known, and they sign an agreement or aMOU to participate in the Benchmarking study. A study can last between 3 months and six months, and can deal with many subjects or  just one subject. The facilitator gets all the partners to meet, they decide upon thesubject to be Benchmarked, how performance will be measured and the time table for the study.The partners meet together regularly, usually monthly, and compare performance,process features and then decide together what is Best practice. Each partner thencompares their own service/ or subject to the Best practice and develops a “Gapanalysis”.It is up to each partner to then decide upon their own improvement priorities andimplementation approach. Normally, the partners will reconvene and compare notes onhow successful they have been with their improvements. This model is ideal when asmall number of partners are involved and they want to work together. They will likely befrom the same industry, and will probably know each other beforehand.
124055472.doc Created: 8-Nov-04 Revised: 14-Mar-05 © 2004 ADB Institute2 of 11
Continuous Improvement & Benchmarking
Network model
LeadPartner Partner Partner Partner Partner Partner Partner Partner 
The Network model is similar to the Facilitated network model, except that there is nofacilitator to assist with managing and facilitating the entire program. This model canwork if there is a Lead partner that takes on the responsibility of facilitator and wearsboth hats during the program. Generally this model is not successful because theindividual partners and the Lead partner do not have the experience to structure aBenchmarking study, to train the participants and to broker different opinions on how theprogram should be carried out. The benefit of this model is that there is no additionalcost to engage a facilitator.
Sole operator model
Lead Partner Partner Partner PartnePartner Partner 
The Sole operator model is where the Lead partner takes the initiative and simplyacquires information from other “partners” and there is no feed back to the partners nor do the partners have any communication between each other. This approach is bestsuited to an industry that is competitive or the Benchmarking needs to be done quickly
124055472.doc Created: 8-Nov-04 Revised: 14-Mar-05 © 2004 ADB Institute3 of 11

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