EMERGENCY TELECOMMUNICATORS AND PTSD3
Emergency telecommunicators may be required to answer 911 calls, dispatchlaw enforcement to dangerous calls, give fire personnel safety information as they enter a burning building, or any other number of tasks. The job of emergencytelecommunicator is not always chaotic and stressful, but has the potential to be withoutwarning. This stress and the traumatic phone calls or radio transmissions theseemployees must deal with daily can have a profound affect on their mental health.Posttraumatic stress disorder (PTSD) may be more commonplace for this populationthan one realizes. There is a lack of information about this specific disorder and how itaffects emergency telecommunicators. However, various causes and resolutions mayhave been found. Gaining insight into this issue could have positive global implications.
An enormous hole exists in the literature regarding emergencytelecommunicators and the way they process stressful and traumatic phone calls andradio transmissions. Although emergency telecommunicators do not normallyexperience the call by seeing it, they experience the call by hearing it. Thetelecommunicators are the first people to speak to those in need; individuals who aredifficult to understand, hysterical, crying, angry, confused, scared, or suicidal. Thetelecommunicators have a responsibility to provide assistance to these people in their time of need and often experience stress from this heavy burden.There is very little empirical research on the effects of trauma suffered bytelecommunicators when handling stressful telephone and radio calls. Emergency
SD and their depressive symptoms were examined (Lilly & Pierce,2012). A vast amount of PTSD research is available, which leaves a basis of