methods for planning and control of operations in manufacturing and serviceorganisations can result in significant productivity improvements and cost savings. It canalso positively influence the overall health of the economy. „Operations Management
isa discipline that focuses on this aspect.Operations Management (OM) is important for both society as well as organisationbecause the consumption of goods & services is an integral part of our society.Operations Management is responsible for creating goods and services. Hence,operations are the core function of an organisation.
After studying this unit you will be able to
Define “Operations Management” and its meanings, aspects and scope.Distinguish between functions and activities of operations managers/ personnel.
Distinguish between servicing operations and manufacturing operations.
Explain the manufacturing trends in India and compare with World class
manufacturing trends.Explain the emerging business trends in Operations Management.
Discuss the role of services as a part of Operations Management.
Identify the challenges in Operations Managements.
1.2 The Meaning of Operations Management
Operations Management is a systematic approach to all the issues pertaining to thetransformation process that converts inputs into useful outputs, and fetches revenue tothe organisation. Operations Management, deals with the production of goods &services. The variety and types of goods & services that we see everyday are producedunder the supervision of operations managers. A modern industrialised society cannotexist without effective management of „operations
Operations managers have important positions in every company. They are collectivelyresponsible for producing the supply of products in a manufacturing business. Thisgroup also includes those managers at the corporate level (example, Vice President)who are overall in charge or are holding staff functions related to operations such as:
Operations Management Unit 1 .: 3