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CIB Analysis Workbook.

CIB Analysis Workbook.

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Published by adbwaterforall
CIB Analysis Workbook.
CIB Analysis Workbook.

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Published by: adbwaterforall on Jan 18, 2013
Copyright:Attribution Non-commercial


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Continuous Improvement & Benchmarking
Continuous Improvement andBenchmarking
Analysis - Workbook
This Analysis Workbook is to accompany the CIB Learning Toolkit CD. The Analysis Workbook, contains the sametemplates as the CD and is designed for use by the CIB team members to assist in completing their tasks.You can access any page quickly by clicking on any line in the Contents (Control + click if your browser has started upMicrosoft Word and opened the document in a new window).To return to the Contents page, press Control + Home.
 Analyse Workbook Created: 20 Sept 07 Revised: © 2007 ADB Institute1 of 81
Continuous Improvement & Benchmarking
The purpose of the Analyze phase of a CIB project is to investigate the current performanceof the service and find out the customers' and community's views on the service delivery.The Analysis phase involves six tasks:
1. Define the service2. Understand the service3. Measure the service4. Survey the customer 5. Consult the community (optional)6. Investigate problems
 Analyse Workbook Created: 20 Sept 07 Revised: © 2007 ADB Institute3 of 81

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