Continuous Improvement & Benchmarking
Welcome to the Continuous Improvement and Benchmarking (CIB) learningtoolkit, designed to assist service delivery agencies improve and extend their services to their communities.Purpose of the toolkitThe purpose of this Learning toolkit is to make municipal service providers awareof CIB and provide them with a practical guide on how to successfully applythese techniques to improve services
Who can use the toolkit
The toolkit is designed for local governments but can be applied by any level of government. You will need to make adjustments to organization, unit and positionnames to suit your own organization. The toolkit will be of most benefit toindividuals involved in teams focused on improving services. This can includemunicipal staff, managers, contractors and NGOs.
How to use the toolkit
This toolkit provides a structured, step-by-step instruction on how to improve aservice. Work through the modules in sequence, using the CD. This Toolkit isdesigned for use in learning programs assisted by a skilled Facilitator. Theprogram should be worked through in sequence, with guidance and assessmentof learning progress. This Handbook is intended for use only when a computer isnot available for use during the learning process.
If you are new to CIB, please read the
first. We strongly recommend youtake the Tour of the Toolkit by following the link on the Home Page or in the Introductionpage on the CD. If you have decided to proceed with CIB and want to plan a pilot
The views expressed in this CD-ROM are the views of the authors and do not necessarilyreflect the views or policies of the Asian Development Bank (ADB) or Asian Development Bank Institute(ADBI), or their Board of Directors, or the governments they represent. ADB does not guarantee theaccuracy of the data included in this package and accepts no responsibility for any consequences of their use. Terminology used may not necessarily be consistent with ADB official terms.
124733571.doc Created: 24-Sep-07 Revised: © 2004 ADB Institute3 of 124