PRACTICAL BOOK REVIEW:
WHY DON‟T WE LISTEN
BETTER? 2Practical Book Review:
Why Don‟t We Listen
„Why Don‟t We Listen Better?‟ by James
Petersen is about improving our communication.
Communication derives from the root word “to commune
” sharing and connecting with others.
Although communication skills can help improve relationships, skills are not the only solution.According to Petersen, there are two levels to communication: Level I, a disconnected style thatinvolves the facts and
discusses each other‟s
point of view; and Level II, a connected style,where trust and sharing develops. We must understand ourselves, how we think and feel, in orderto fully engage in effective communication (Petersen, 2007).Petersen (2007) divided talk functions into three parts: stomach, heart and head. Thestomach is the personal part of us, our emotions and feelings, which are not debatable. The heartis when we give and receive concerns, suggestions, and support; while at the same time stayingopen to consider other options. The head is the logical part of us, when we put our thoughts andperceptions into words, which is always debatable.Petersen (2007) describes the Flat-Brain Syndrome as a process that occurs when thestomach, heart and head functions short circuit: the stomach overloads, the head turns bricklike,the brain goes flat, the hearing is skewed, the seeing is distorted, and the mouth works overtime.When this happens we are unable to listen, think, act, or even relate to others effectively. In orderto counter this process, Petersen (2007) suggests the emotional disturbance be reduced in thetalker first, to induce clearer thinking and better decision making. Then one can build self-confidence and friendship through effective listening. The Flat-Brain Tango is a vicious cyclethat occurs when both persons continue to defend and attack each other, which render identical