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Total Quality Management
Total QualityTotal QualityManagementManagement
Chapter TwoTotal QualityManagementand ContinuousImprovement
 
Total Quality Management
Why TQM?Why TQM?
Ford Motor Company had operating lossesof $3.3 billion between 1980 and 1982.Xerox market share dropped from 93% in1971 to 40% in 1981.Attention to quality was seen as a way tocombat the competition.
 
Total Quality Management
TQM: A “Buzzword”TQM: A “Buzzword”Losing PopularityLosing Popularity
For many companies, the term TQM isassociated with corporate programs (mid1980s ~ early 1990s) aimed at implementingemployee teams and statistical processcontrol.
Unfortunately, many companies weredissatisfied with the perceived results of theseprograms, concluding TQM does not work.Question: Why were they dissatisfied?Were they justified?
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