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STATE OF NEVADADEPARTMENT OF BUSINESS AND INDUSTRYTRANSPORTATION SERVICES AUTHORITYAUDIT REPORT
Table of Contents
 PageExecutive Summary................................................................................................ 1Introduction............................................................................................................. 7Background......................................................................................................... 7Scope and Objective........................................................................................... 9Findings and Recommendations............................................................................. 10Vehicle Safety Inspections Not Performed.......................................................... 10Limousine and Taxicab Safety Inspections Not Performed as Required...... 10Limousines and Taxicabs Not Inspected Before Placed in Service.............. 11Process to Identify Buses Requiring Inspection Has Not BeenEstablished............................................................................................... 12Better Oversight of Carrier Operations Is Needed............................................... 13On-Site Inspection Process Needs Improvement......................................... 13Carriers Did Not Always Meet Minimum Financial Requirements................. 14Taxicabs Not Taken Out of Service When Required.................................... 15Carrier Lease Agreements With Taxicab Drivers Are Outdated................... 15Consumer Protection Can Be Improved.............................................................. 16Taximeters Not Inspected and Sealed.......................................................... 17Complaint Process Can Be Improved........................................................... 17Website Advertising Not Adequately Monitored............................................ 18Performance Measures Are Not Reliable............................................................ 19Opportunities to Improve Efficiency and Effectiveness....................................... 21Steps Taken to Improve Enforcement Officer Presence on the Streets....... 21Policies and Procedures Are Needed for Carrier Oversight......................... 22
 
STATE OF NEVADADEPARTMENT OF BUSINESS AND INDUSTRYTRANSPORTATION SERVICES AUTHORITYAUDIT REPORT
Table of Contents
(continued)PageRisk-Based Approach for Inspections Can Improve Efficiency..................... 23Streamlined Citation Payment Process Should Save Time.......................... 24Better Databases for Tracking Management Information Are Needed......... 25Controls Over Revenues Need Strengthening.................................................... 26AppendicesA. Audit Methodology........................................................................................ 28B. Response From the Transportation Services Authority................................ 32
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