DSS is an interactive computer based system designed to help the decision makers to use all l theresources available and make use in the decision making. In management many a time problems ariseout of situations for which simple solution may not be possible. To solve such problems you may have touse complex theories. The models that would be required to solve such problems may have to beidentified. DSS requires a lot of managerial abilities and managers judgment.You may gather and present the following information by using decision support application:
• Accessing all of your current information assets,
including legacy and relational data sources, cubes,data warehouses, and data marts
• Comparative sales figures between one week and the next• Projected revenue figures based on new product sales assumptions• The consequences of different decision a
lternatives, given past experience in a context that isdescribed.Manager may sometimes find it difficult to solve such problems. E.g.
In a sales problem if there ismultiple decision variables modeled as a simple linear problem but having multiple optima, it becomesdifficult to take a decision. Since any of the multiple optima would give optimum results. But thestrategy to select the one most suitable under conditions prevailing in the market, requires skills beyondthe model.It would take some trials to select a best strategy. Under such circumstances it would be easy to takedecision if a ready system of databases of various market conditions and corresponding appropriatedecision is available. A system which consists of database pertaining to decision making based on certainrules is known as decision support system. It is a flexible system which can be customized to suit theorganization needs. It can work in the interactive mode in order to enable managers to take quickdecisions. You can consider decision support systems as the best when it includes high-level summaryreports or charts and allow the user to drill down for more detailed information.A DSS has the capability to update its decision database. Whenever manager feels that a particulardecision is unique and not available in the system, the manager can chose to update the database withsuch decisions. This will strengthen the DSS to take decisions in future..There is no scope for errors in decision making when such systems are used as aid to decision making.DSS is a consistent decision making system. It can be used to generate reports of various levermanagement activities. It is capable of performing mathematical calculations and logical calculationdepending upon the model adopted to solve the problem. You can summarize the benefits of DSS intofollowing:
• Improves personal efficiency