1
DIAGNOZA ORGANIZA\u0162IONAL\u0102
PARTEA I
ABORD\u0102RI CALITATIVE
2
CUPRINS
INTRODUCERE
CADRE SI MODELE DE DIAGNOZA
Introducere
Modele\u015fi cadre de diagnoz\u0103
Teoriile
Modelele
Perspectivele teoretice
Paradigmele
Cadre\u015fi modele multiple \u00een diagnoz\u0103
Avantaje ale cadrelor multiple \u00een diagnoz\u0103
Modelele diagnostice explicite
ORGANIZA\u0162IILE CA SISTEME DESCHISE
Introducere
Modalit\u0103\u0163i \u00een care perspectiva sistemic\u0103 poate contribui la diagnoza
organiza\u0163ional\u0103. Avantaje ale abord\u0103rii sistemice
Limit\u0103ri ale abord\u0103rii sistemice \u00een studiul organiza\u0163iilor
Cadru de analiz\u0103 pentru aplicarea teoriei sistemelor deschise la
studiul organiza\u0163ional
Tehnici \u00een aplicarea teoriei sistemelor deschise la diagnoza
organiza\u0163ional\u0103
(a) Punctaj de idei pentru culegerea de informa\u0163ii
preliminare. Analiza STEEP (\u201eSTEEP Analysis\u201d)
(b) Analiza SWOT
(c) Analiza Interac\u0163iunilor\u015fi interdependen\u0163elor \u00eentre
nivele (\u201eAnalysis of Level Dynamics\u201d)
(d) Analiza potrivirilor / congruen\u0163elor \u00een sistem (\u201eSystem
Fit Analysis\u201d)
(e) Analiza diferen\u0163elor / incongruen\u0163elor din sistem (\u201eGap
Analysis\u201d)
DIAGNOZA POLITICII \u00ceN ORGANIZA\u0162IE
Implica\u0163ii politice ale diagnozei
Puterea de influen\u0163\u0103 politic\u0103 a actorilor organiza\u0163ionali
Consecin\u0163ele politice ale diagnozei
Analiza actorilor organiza\u0163ionali (\u201estakeholder analysis\u201d)
Identificarea actorilor-cheie
Examinarea pozi\u0163iilor actorilor
Evaluarea puterii actorilor
Examinarea capacit\u0103\u0163ii de ac\u0163iune a actorilor organiza\u0163ionali
Evaluarea impactului actorilor organiza\u0163ionali
Analiza de c\u00e2mp (\u201eForce Field Analysis\u201d)
3
CONSULTAN\u0162A ORGANIZA\u0162IONAL\u0102 AXAT\u0102
PE ABILIT\u0102\u0162I INTERPERSONALE
Beneficii ale consultan\u0163ei axate pe abilit\u0103\u0163i interpersonale
Cine este consultant, cine poate depune activitate de consultan\u0163\u0103
Modalit\u0103\u0163i de consultan\u0163\u0103
Sarcinile consultan\u0163ilor
Competen\u0163\u0103 tehnic\u0103 vs. competen\u0163\u0103 interpersonal\u0103
Transpunerea modelelor Tavistock \u00een consultan\u0163\u0103
ETAPE\u015eI PA\u015eI \u00ceN CONSULTAN\u0162\u0102
Identificarea principalilor pa\u015fi \u00een consultan\u0163\u0103
Cei patru pa\u015fi ai etapei de demarare (\u201eappraisal\u201d)
PROCESE CHEIE ALE CONSULTANTEI
Cele trei teritorii ale ac\u0163iunii de consultan\u0163\u0103
WHERE: Unde s\u0103 ne concentr\u0103m eforturile de consultan\u0163\u0103
WHO: Actori cheie \u00een eforturile de consultan\u0163\u0103
WHAT: Ce fel de date vor fi colectate?
HOW: Cum trebuie colectate datele
Managementul timpului
Procesualitatea ca dimensiune continu\u0103 a consultan\u0163ei
ROLURI \u00ceN CONSULTAN\u0162\u0102
Modelul de consultan\u0163\u0103
1. Consultantul - medic
2. Consultantul-detectiv
3. Consultantul-v\u00e2nz\u0103tor
4. Consultantul \u2013 agent de turism
Rolul de consultan\u0163\u0103
1. Invita\u0163ia la consultan\u0163\u0103
2. Propunerile de consultan\u0163\u0103
3. Consultan\u0163a din datorie
Statutul consultantului
ETICA IN CONSULTANTA
Etica \u00een acceptarea\u015fi respingerea proiectelor
Confiden\u0163ialitatea
Etica \u00een consultan\u0163a informal\u0103
CONTRACTAREA
Documentele preliminare (\u201ediscussion papers\u201d)
Recapitularea situa\u0163iei\u015fi a alternativelor de ac\u0163iune
Negocierea\u015fi \u00eencheierea contractului
Consultan\u0163a nepl\u0103tit\u0103
APTITUDINILE INTERPERSONALE NECESARE \u00ceN CONSULTAN\u0162\u0102
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diagnoza organizationala
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| Upload Date: | 02/12/2009 |
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