Professional Documents
Culture Documents
Kyosei
Contents
01 02 04 22 24 27 Kyosei : Canons Corporate Philosophy Message from Top Management Canon Now Excellent Global Corporation Plan Phase IV Canon up to Now Activities Focused on Tomorrow
The corporate philosophy of Canon is kyosei. A concise definition of this word would be Living and working together for the common good, but our definition is broader: All people, regardless of race, religion or culture, harmoniously living and working together into the future. Unfortunately, the presence of imbalances in our world in such areas as trade, income levels and the environment hinders the achievement of kyosei. Through corporate activities based on kyosei, Canon strives to resolve imbalances in the world. Truly global companies must foster good relations, not only with their customers and the communities in which they operate, but also with nations and the environment. They must also bear the responsibility for the impact of their activities on society. For this reason, Canons goal is to contribute to global prosperity and the well-being of mankind, which will lead to continuing growth and bring the world closer to achieving kyosei.
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We aim to transform ourselves through flexible ideas in response to the changing times.
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2012 is a year Canon embraces new challenges. In 2011, we faced many ordeals, beginning with the Great East Japan Earthquake. But Canon has always viewed a challenging environment as an opportunity for great advances. Addressing the needs of the changing times flexibly and with inspired ideas, we aim to return to a path of growth. And to promote further growth, we will steadily move forward with Phase IV of the Excellent Global Corporation Plan, the companys medium- to longterm management plan launched in 2011, in accordance with our corporate philosophy of kyosei. We aim to achieve the overwhelming No. 1 position in the world in our current business domains by bringing to market attractive new products and services in a timely manner. In our marketing activities, we will work to strengthen our solutions and services businesses while boosting sales in rapidly growing emerging markets. In research and development, the source of Canons competitive strength, we are focused on creating innovation in the U.S. and Europe, further developing our next-generation medical business and cultivating new technologies in the field of industrial equipment. We will also work to achieve globally optimized production, the total optimization of companywide operational processes through the full implementation of IT systems, and the acceleration of the commitment to quality first. At the same time, we will give thorough consideration to environmental and compliance issues and work to cultivate human resources capable of leading efforts to realize these transformations as part of our activities to fulfill our corporate social responsibilities. Through these activities, Canon seeks to grow and prosper over the next 100, or even 200, years with the goal of becoming a truly excellent global company that is admired and respected the world over. As we move forward, we look forward to your continued understanding and support.
Fujio Mitarai
Chairman & CEO Canon Inc.
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Canon Now
We will continue following the path of innovation that has brought us to now and will lead us to tomorrow.
Net sales (2 011) Net income (2 011)
$45,608 million
Global ranking
Fortune
(Net sales) Global ranking (Net income) Global ranking
Asia & Oceania Japan 22.2% 19.5% Europe 31.3% Americas 27.0%
$3,188 million
Net sales
(2011)
*
Americas
Employees
(216th in 10) (202nd in 10)
Europe
204th 171st
Evaluation of five performance measures for fiscal 2010, including net sales, net income, and total assets
FT Global 500
Financial Times
(Market capitalization) Global ranking
June 25/26, 2011 issue
122nd
(93rd in 10)
(8th in Technology Hardware & Equipment sector) Market capitalization ranking on March 31, 2011 (the number of outstanding shares multiplied by share price) * FORTUNE Global 500 isaregisteredtrademarkofTimeInc.intheUnitedStates.
Based on weekly patent counts issued by the United States Patent and Trademark Office. IBM is an abbreviation forInternationalBusinessMachinesCorporation.
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Notes: Net sales and employee numbers are based on consolidated financial statements for the fiscal year ended December 31, 2011. U.S. dollar amounts are translated from yen at the rate of JPY78=U.S.$1, the approximate exchange rate on the Tokyo Foreign Exchange Market as of December 30, 2011, solely for the convenience of the reader.
Employees (2 011)
277
Net sales Employees
198,307
Net sales Employees
Japan 35.5%
Europe 11.4%
Americas 9.7%
Business segments
Salesratiopersegment (%)
Consumer
Business Unit
36.9%
Office
Business Unit
53.9%
11.8%
Sales ratios do not total 100% due to sales between segments of 2.6%.
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Ophthalmic Equipment
Document Scanners
Handy Terminals
Components
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Interchangeable Lenses
Network Cameras
Image Scanners
Multimedia Projectors
Broadcast Equipment
Toner Cartridges
Laser Printers
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Imagine a scene from your favorite movie. Now picture this: behind the scenes there were large motion picture cameras, extensive lighting equipment and numerous staff. Yet, despite the elaborate preparations and set-up, the movies director may not have been able to fully express his or her vision. In fact, for many scenes, a director is left with no choice but to settle for a compromise. With the launch of the Cinema EOS System, Canon has made its long-awaited entry into the motion picture production industry, expanding the possibilities of creative expression while delivering exceptional imaging quality. With its compact, lightweight body, the EOS C300 digital cinema camera facilitates filming in confined spaces, such as the inside of a car. Its exceptional mobility also enables such shooting possibilities as mounting the camera on a radio-controlled helicopter. But perhaps what amazes filmmakers the most is the outstanding image quality. The EOS C300 even makes possible the capture of sharp, clear, detail-rich images in dark settings that would otherwise require additional lighting. Ushering in this new wave of filmmaking were the movie-shooting capabilities incorporated in the EOS 5D Mark II digital SLR camera. Industry professionals from around the world have praised the rugged performance of its compact, lightweight body, the wide lineup of interchangeable lenses it accommodates, and the stunning image quality and high sensitivity it delivers. Producing highquality cinematic images with beautiful background blur, the camera has been used in the production of a number of major motion pictures and television dramas. Spurred by the popularity of the 5D Mark II, Canon sought input from filmmakers working on the front lines of the industry and applied the feedback to the development of the Cinema EOS System lineup of cinematography products. With more than 70 high-performance interchangeable lenses, including new EF Cinema Lenses, the system offers extraordinary expressive capabilities. To provide complete support and direct communication with professional users, the Canon Hollywood Professional Technology & Support Center was recently opened in the heart of the U.S. cinema and television production industry . Canon is striving to provide visual storytellers with the means to convey their stories as envisioned. Perhaps the day is not far off when we will be able to enjoy watching scenes that could previously only be dreamed of.
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Film industry professionals check out the performance of the EOS C300. Training programs featuring seminars by experts are offered.
The Canon Hollywood Professional Technology & Support Center is located in the heart of Hollywood.
EF Cinema Lenses are the culmination of more than 70 years of lens technology expertise and knowhow.
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Image Square stores share a unified design that enhances Canons brand image.
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In the state of Gujarat in western India lies the Ahmedabad District, home of some of the most phenomenal economic growth in one of the worlds fastest developing nations. Buses, cars, rickshaws, motorcycles, bicycles and pedestrians busily shuttle in all directions around the city. Huge new shopping malls, a testament to the rising prosperity, are springing up one after another. In line with this growth has been rising demand for products and services that enhance quality of life. For Canon digital cameras and printers, which offer high image quality and ease of use, the future looks bright indeed. In anticipation of continued rise in demand, Canon India has rolled out a chain of branded retail stores called Canon Image Square. At the stores, customers are able to handle Canon digital cameras and printers to experience their performance and ease of use before purchasing them. With knowledgeable and attentive staff on hand to answer questions about the products, Image Square has gained a reputation for trustworthiness and become a popular shopping destination. As of the end of 2011, there were some 50 Canon Image Square stores in 32 major cities across India. By the end of 2014, we aim to expand this number to 300 stores in 150 cities. Canon also carries out a range of marketing activities in other emerging markets, including China, Indonesia, Russia and Brazil. All around the world,
Customers get a hands-on look at the latest Canon products, including digital cameras and inkjet and laser printers.
we strive to help people experience and enjoy the benefits of enhanced communication through Canons high-quality imaging capabilities.
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What if you could take precautions to avoid future illnesses? What if side effects from drugs could be anticipated and avoided? In the U.S., which stands at the forefront of genetic diagnosis, DNA testing is starting to challenge even conventional healthcare wisdom. There are, however, numerous restrictions, such as the high cost of testing, the limited amount of information that a single test yields, and the time required for test results. Canon U.S. Life Sciences, Inc., headquartered in Maryland, home to one of the top biotechnology clusters in the United States, conducts R&D in DNA diagnostic systems. The company plays a key role in Canons new medical business domain. Applying heater technology employed in the companys inkjet printers, which can produce heat instantaneously, Canon is developing a system that will enable DNA amplification, an essential part of DNA testing, at speeds never before achieved. Bringing together various Canon imaging technologies, the system also makes use of the CMOS image sensors found in Canon digital cameras, which deliver high-sensitivity performance to capture DNA reactions. Currently, even the simplest DNA tests take approximately one hour, but the practical application of this system could reduce the time to less than 15 minutes while enabling the testing of up to eight patients at once. Access to genetic diagnosis would not only enable the prediction of the effectiveness and side effects of drugs, but also open new doors to order-made treatments with each patient receiving the optimum combination of treatment and medication. More importantly, knowledge of ones susceptibility to certain diseases would allow preventive measures to be taken at an early stage. The development of DNA diagnostic systems and our aim to establish related business in the U.S. represents an important step in the realization of Canons Three Regional Headquarters management system encompassing Japan, America and Europe. Through continued research and development in this vital field, Canon aims to advance this technology, making genetic testing more accessible to all.
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DNA and reagents are put into a cartridge and heated, enabling the amplification of the DNA for testing.
CMOS image sensors, featured in EOS cameras, are used to capture DNA.
Targeting practical application in the near future, Canon U.S. Life Sciences conducts verification experiments on a daily basis.
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Adjacent to Toyota Motor Corporation headquarters, Toyota Loops has a barrierfree interior design.
From catalogs to payroll stubs, the printing needs of large companies are growing.
On the one hand: brochures, posters, direct mail, manuals and business cards. On the other: confidential documents, training materials and payroll stubs. Business entities have endless printing needs. Until about a decade ago, no matter how small a print job was, companies had no choice but to turn to professional offset printing for beautiful results. Today, they can use an in-house commercial digital press, which offers high image quality and durability. At Toyota Loops, a special-purpose subsidiary of Toyota Motor Corporation (TMC) that handles TMCs internal printing, large commercial digital presses capable of paper cutting and bookbinding stand in an orderly row. Canon imagePRESS devices now handle the daily output of 300,000 sheets once handled by offset printing. Canon imagePRESS C7000-series machines deliver high-quality color printing while four monochrome imagePRESS devices produce high-resolution black and white output. Digital commercial printing simplifies such pre-output processes as the editing and processing of documents from different departments, which may come in various formats. From the first sheet to the last, users can realize highquality printing with just the press of a few buttons, and without paper waste.
Canon imagePRESS systems operate at full capacity, handling a variety of printing work.
This also benefits the in-house printing of payroll stubsa challenge because each stub contains unique information. Toyota Loops chose Canon for other reasons as well. When Toyota Loops was first established, Canon reviewed the placement of printers and the optimal workflow based on the mobility of employees. In Canons proposed arrangement, one person would be able to handle multiple printers, ensuring a safe, comfortable, high-efficiency printing environment that, unlike offset printing, is effluent free. In the growing field of commercial printing, Canon considers the customers point of view to propose products and solutions that support real needs.
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A parade of enticing dishes at the touch of a finger. A restaurant where ordering is half the fun.
As if by magic, delectable dishes appear one after another on the white plates. Here, in the heart of London near Piccadilly Circus, an innovative restaurant called inamo st. james has been creating quite a stir. At inamo st. james there are no menus or tablecloths. There are just white tables and plates. Each table acts as a projection screen for a multimedia projector, which displays photos of the dishes onto the plates. Diners order the dishes they want with the touch of a finger on the projected image. In addition to being able to see the dishes on the menu, customers can use the projector to change the pattern displayed on the table to a design that reflects their mood. The table can also be used to play games. The multimedia projector that makes this system possible was developed by Canon. The high-definition images it projects vividly reproduce each dish in stunning detail. It also gives diners control over the ambience; the stark white tables can be instantly switched to something more colorful. The restaurant, which currently has two locations in London where a total of 128 multimedia projectors are in use, represents one example of how businesses can stay one step ahead through Canon imaging technology. We are committed to developing technologies that deliver new value to lifestyles and to society.
In addition to menu items, diners can select from a variety of scenes and patterns to project on the table to control the ambience.
A multimedia projector is installed directly above each table, adding color to communication during dining.
Imaging Solutions
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The innovative idea of using multimedia projectors to display images on the tables has proven a hit among customers.
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A meeting with the British Red Cross on plans to develop the skills of volunteers.
Looking out for the future of young people together with the Red Cross.
The problems we face in todays society are not only those that are reported by the media. If you look carefully around the world, you will find that many social problems exist very close to home. The Red Cross has the worlds largest humanitarian assistance network and their activities transcend borders, religion and race. In Europe, not only are they involved in dispute- and disaster-relief activities, they also focus their energies on community healthcare and educating youths. Canon Europe, which has long provided support for these activities through charity events and various other means, formed a partnership with the Red Cross in 2006 to further strengthen the collaborative relationship the two organizations share. The company actively cooperates with the Red Crosss youth support and education projects spanning 16 European countries, including the United Kingdom, Belgium, Finland, France and the Netherlands, offering both financial and physical support to help young people deal with the issues they encounter in todays society. The Danish Red Cross launched the Study Caf project to help youths from disadvantaged communities go on to further education. Young volunteers provide assistance by helping children with their schoolwork and discussing the benefits of continuing studies. The Swiss Red Cross supports first-aid training for young people. At Canon, we believe that our corporate activities are made possible by the development of society as a whole. To support the realization of a better society, we will continue carrying out social contribution activities that are rooted in local communities.
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Canon is cultivating global employees who respect different cultures and values.
The effects of globalization are visible everywhere you look. An incident in a single country or region can ripple through lives and economies around the world. With operations worldwide, Canon enjoys the support of its customers across the globe. As a corporation that has achieved continued growth thanks to our basic strategy of globalization, a strategy adopted shortly after the companys founding, Canon must continue responding to the progress of globalization. Therefore, it is critical that we cultivate a workforce that can excel in a global environment. One example where this applies is manufacturing, an area in which Canon excels. To develop future leaders capable of fulfilling active roles at our production sites across the world, we conduct global training programs to instill personnel with advanced technological knowledge and the organizational skills required at manufacturing facilities. Trainees spend about one year with experienced Japanese instructors, gaining the knowledge and skills for product manufacturing, and receiving practical experience using advanced equipment and measuring instruments. In addition, trainees study Canons management style and the Japanese language. Through interaction with instructors and colleagues, trainees get exposed to various cultures and values while learning about manufacturing approaches and different communication methods. It is important for global employees to remain conscious of the broader world around them. Therefore, it is essential they have contact with people from other cultures and be able to accept differing values while also successfully conveying their own values to others. For personnel who will take on management responsibilities at Canon in the future, we conduct training to provide deep international knowledge and broad global perspectives. To survive and excel in the era of globalization, Canon cultivates truly global personnel all around the world.
Vietnamese trainees recognized for their leadership potential participate in a training program.
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Managers from Canon Group companies worldwide participate in training to enhance their management skills.
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Nagasaki Canon
Oc N.V. (Netherlands)
Achieving the overwhelming No.1 position in all core businesses and expanding related and peripheral businesses
Developing new business through globalized diversification and establishing the Three Regional Headquarters management system
At Canon, we believe sound growth is predicated on strengthening our primary businesses. With innovative and attractive industry-leading products, and an emphasis on highly profitable solutions and services, we aim to achieve the overwhelming No. 1 position in each of our primary businesses. At the same time, we continue to grow secondary businesses in related areas, such as network cameras and the retail photo segment.
Canon has intensified efforts to strengthen two new business domains: medical imaging and intelligent robots for automated production. To date, we had made Japan the center for innovation, promoting business development and diversification. Now, however, we are looking to M&A and other methods to achieve innovation in the U.S. and Europe as well, creating a global R&D framework based on our Three Regional Headquarters management system.
Canon optimizes productivity by diversifying production facilities worldwide. With the aim of achieving rational production in terms of product quality and cost, we comprehensively assess such factors as distribution, parts procurement, labor, and risk. Production is further enhanced through the in-house production of tools, materials and technologies, including automated production systems.
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Leadership training
imageRUNNER ADVANCE
Imparting a corporate culture, and cultivating human resources befitting a truly excellent global company
As developing and resource-rich economies in Asia, South America and Africa join the ranks of the worlds growth centers, Canon continuously assesses trends and aligns our global sales structure accordingly. In Europe and the U.S., for instance, we are strengthening our services and solutions sales force and deepening our partnership with Oc N.V. In Asia, we focus on the Chinese market while expanding sales in ASEAN countries.
As an environmentally progressive company, Canon pursues environmental conservation hand in hand with business growth. We employ technologies that support energy savings and resource conservation through every stage of the product lifecyclefrom initial design and production to eventual recycling. In all of our corporate activities, Canon undertakes efforts to reduce burden on the environment.
The enterprising spirit at the heart of Canon has enabled us to continuously transform the company over many decades. This is reflected in Canons guiding principlesthe San-ji (Three Selfs) Spirit (refer to page 25) which have been passed down since the companys founding. Today, Canon actively works to maintain a corporate culture that values transformation. At the same time, our international training programs help to develop personnel befitting a truly excellent global company.
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Canon up to Now
The history of Canon started with the enterprising spirit to make the worlds best camera.
Precision Optical Instruments Laboratory established Kwanon camera prototype developed Hansa Canon camera introduced Precision Optical Industry, Co., Ltd. founded Japans first indirect X-ray camera introduced Company name changed to Canon Camera Co., Inc. New York branch office opened Canola 130 calculator introduced Sole European distributor, Canon Europa, established Canonet camera introduced
provide society with new advances. These motivating factors are in turn supported by a respect for humanity, which encompasses meritocracy and an emphasis on good health. Canon Corporate Canon is committed to passing its corporate DNA on to DNA future generations to ensure the company grows for another Emphasis on Enterprising 100, or even 200, years. Technology Spirit
BJ-80 inkjet printer introduced CLC-1 digital full-color copying machine introduced EOS650 AF SLR camera introduced
PC-10/20, the worlds first personal copying machine with an all-in-one cartridge system
BJ-80, the worlds first inkjet printer using Bubble Jet technology
Take the initiative and be proactive in all things. Conduct oneself with responsibility and accountability. Understand ones situation and role in all situations.
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PowerShot S100 DIGITAL ELPH (DIGITAL IXUS) compact digital camera introduced Excellent Global Corporation Plan launched
iR series of network multifunction devices introduced Toner cartridge collection and Canon Inc. ADRs listed on EOS-1Ds digital SLR recycling program launched the New York Stock Exchange camera introduced
imagePRESS C7000VP digital production Excellent Global printing system introduced Corporation Plan Phase IV launched imagePROGRAF iPF9000 printer introduced imageRUNNER ADVANCE network multifunction device introduced
PowerShot S100 DIGITAL ELPH (DIGITAL IXUS in other areas) compact digital camera
Phase II
2001-2005
Phase III
2006-2010
To strengthen its financial base, Canon transformed its mindset to total optimization and a focus on profit. The company instituted various business innovations, including selection and consolidation of business areas, and reform activities in such areas as production and development.
Aiming to become No. 1 in all major business areas, Canon focused on strengthening product competitiveness along with the changing times, stepping up efforts to digitize its products. The company also conducted structural reforms across all Canon Group companies around the world.
Canon moved ahead with such growth strategies as enhancing existing businesses and expanding into new areas. Through the thorough implementation of SCM and IT reforms, the company targeted the realization of real-time management to respond quickly to changes.
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Seeing beyond the possibilities of today, Canon pursues innovations that enrich lifestyles and satisfy our social responsibilities.
Environment / Quality
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For a future of greater convenience and comfort, we are developing advanced technologies toward the creation of never-before-realized value.
Never content with the status quo. Continuously pursuing transformation. In the 70 years since our founding, Canon has always seen opportunities in challenges. Focused on innovation in technology, we consistently rise to face each new challenge.
Terahertz imaging technology research
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3D CAD Design
Canon previously used two types of 3-D computer-aided design. Now we have integrated this into one system, enabling all design information, from development to production preparation, to be shared throughout the company. For example, we are now able to evaluate different parts and mass-production methods while concurrently conducting product development.
Display Development
As a world leader in the field of imaging, Canon is actively developing next-generation high-image-quality displays. We are currently conducting R&D in such areas as organic light-emitting diode displays and ultra-highdefinition displays for professionals that surpass Full HD resolution.
Ultra-high-definition display
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Streamlining our supply chain while raising quality. Pursuing waste-free production through innovation.
At Canon, we strive to realize the ultimate in production through the implementation of information technology. From procurement and production through to distribution, sales and service, we are streamlining our supply chain management.
Cell production (Canon Suzhou)
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Man-Machine Cell
Canon replaced its conveyer-belt assembly lines with the cell production system, which employs teams of skilled workers that manufacture each product in its entirety. This approach has evolved, and now makes use of advanced, high-production-capacity manmachine cells with workers performing tasks requiring a human touch and robots handling work best suited to machines.
Canon Hi-Tech Thailand
Green Procurement
Green procurement prioritizes products with minimal environmental burden. To ensure compliance with evolving regulations, we regularly update our green procurement standards, which were first published in 1997. In addition, Canon actively participates in activities organized by JEITA (Japan Electronics and Information Technology Industries Association) aimed at standardizing the survey process used to assess suppliers and other business partners.
On-site verification at a green procurement facility
Aiming to deliver innovative products while minimizing costs, Canon works to produce parts and equipment in-house. In addition to key components and devices, the Canon Group internally manufactures functional parts, circuit boards and other major components, and even the molds and manufacturing equipment used to create parts.
Image sensor production (Canon Precision) 31
In business and in our daily lives, Canon delivers the latest life-enriching products and solutions to customers around the world.
The Canon brand is a registered trademark in over 180 countries and regions and our global sales network continues to expand and evolve. Beyond ensuring that new products reach customers in a timely manner, Canon offers solutions and services that are ahead of the times. Our marketing activities are focused on securing the trust of our customers to ensure that Canon will remain their brand of choice.
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Europe
Americas
Canon Europe
Canon Inc.
Canon U.S.A.
Canon China
Canon Australia
Asia
Oceania
Japan
Marketing with Oc
Canon collaborates with Oc in marketing activities. Utilizing both Ocs products and sales network, we are further expanding our printing business. In addition to Europe, we are also strengthening our collaboration with Oc through the integration of our marketing operations in Asia and the United States.
Canon product sales training at Oc
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Sales Network
Europe
Sodexo (France)
Canon Europe offers products, services and solutions tailored to the needs of local customers. In recent years, we have expanded our sales network into emerging markets, actively conducting marketing activities in such countries and regions as Turkey, Russia, the Middle East and Africa.
uniFLOW
With the print management software uniFLOW, developed at Canon Europe, we have strengthened our ability to develop customer-tailored solutions. Contributing to the efficient operation of printing systems and reduced total costs, the software has earned high marks from users.
Fraport (Germany)
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Americas
Canon U.S.A. continues to grow by tapping into the potential of the U.S. market. Flexibly adapting to evolving markets and customer needs, the company constantly pursues new possibilities. With a renewed focus on providing added value to customers, we strive for growth in the market, attractive not only for
its large size, but also for the opportunities it offers to create new business.
Strengthening Sales in Latin America
Canon Latin America has launched a full-fledged effort to boost Canons presence in the burgeoning Latin American market. We are expanding our marketing activities in such growing markets as Brazil, the regions largest national market, as well as Peru and Colombia.
A demonstration for dealers (Bolivia)
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In Asia and Oceania, which includes the rapidly growing markets of China and India, Canon China and Canon Australia play central roles in our marketing activities. Canon China, which oversees operations in Asia, takes into consideration each country and regions unique customer needs to
Marketing in China
Canon Chinas marketing and service activities are tailored to the Chinese market. Through the promotion of Chinese-language product brand names and large-scale product launch events, the company is enhancing awareness of, and affinity for, the Canon brand among consumers.
A product launch on Nanjing Road, Shanghai
provide ideally suited products. The company aims to create an emotional bond with customers through its marketing activities. Canon Australias sales and marketing activities focus on new distribution channels linking Canon products and services to customers throughout Oceania.
World of EOS
Canon Australia adopted an interactive approach in its sales promotion campaign for digital SLR cameras, which included the launch of a Web community for photographers using Canon cameras and recognizing outstanding photographic works.
An EOS camera photo exhibit
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Japan
The Canon Marketing Japan Group oversees marketing activities and provides solutions for the Japanese market, capitalizing on the consolidated strength of the Groups 26 companies. The Live Office, which makes use of the Groups own offices as showrooms, offers document solutions centered
on digital multifunction devices. The company also delivers new solutions, including a data centerbased cloud service. For lifestyles, for business, and for society, Canon Marketing Japan Group is committed to delivering value across a wide range of fields that surpasses customer expectations.
Canon Customer Support Center
Customer Support
Canon Customer Support, which enables the prompt and efficient handling of customer inquiries, was the first customer contact center in Japan to receive the international COPC-2000 CSP management quality standard for four locations at once.
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Environment / Quality
For the future of people and the planet, we strive to reduce environmental burden and offer more enriched lifestyles.
Canon pictures a future where the Earths thriving natural environment co-exists with societys increasingly enriched lifestyles. To provide customers with a greater feeling of safety, peace of mind, and satisfaction, we are working tirelessly to improve product performance while minimizing environmental burden.
Quality inspection of toner cartridges (Canon Virginia)
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Bio-Based Plastic
The use of bio-based plastic, a plant-derived material, reduces oil consumption and CO2 emissions during manufacturing. Canon and Toray Industries, Inc. developed a bio-based plastic material that achieves the worlds highest level of flame retardance, which is used in the exterior parts of Canons network multifunction devices and digital production printing systems.
One of the industrys largest exterior parts employing biobased plastic
Striving to be a globally admired and respected company through CSR activities that help build a better society.
Canon Green Library for Kids provides textbooks and childrens books. (Vietnam)
To fulfill our social responsibility as a good corporate citizen, Canon carries out a diverse range of activities in accordance with the companys newly adopted CSR policy. These activities, which include environmental conservation, the promotion of arts and culture, and support in disaster-stricken areas, are designed to meet the needs of each region.
Canon PhotoMarathon (Singapore)
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The Tsuzuri Project is a social-contribution initiative jointly organized by Canon and the Kyoto Culture Association (NPO). Canon digital technology and traditional Japanese craftsmanship come together to create highresolution full-scale facsimiles of Japanese cultural assets, many of which are no longer in Japan. As the works are donated to museums and the original owners, the project contributes to the passing on of important Japanese culture.
A section of Seven Sages in a Bamboo Grove, Kenninji Temple
Envirothon
Since 1997, Canon U.S.A. has supported Envirothon, one of the largest environmental education competitions for high school students in North America, which attracts more than 500,000 participants every year. In 2011, some 270 U.S. and Canadian winners from the preliminary rounds participated in the final round of the competition. Through fieldwork and presentations, Envirothon helps students deepen their understanding of nature and the environment.
An outdoor class on aquatic ecosystems
CANON INC.
www.canon.com