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World Class Training. World Class Consulting. World Class Results.

877.928.4472 www.worldclasstraininginstitute.com

About World Class Training Institute


Our Mission
The WCTI was established to go beyond the typical training styles of Six Sigma and Project Management initiatives. While we continue to provide the standard certication and hands-on classroom techniques that many other consulting companies provide, our individuality shines in the aftermath of training eorts. WCTI provides true project implementation. We follow up beyond the classroom with coaching, auditing, and consulting to insure the success of your initiative.

Dear Professional,
Every business strives to dierentiate their products and services from the competition; that is the business mantra we live and breathe everyday. The question is how do you keep the competitive advantage? You must continuously improve your processes which impacts how you will do business with your customer. Project Management and Lean Six Sigma are management tools that signicantly improve quality, eliminate waste, and drive cost savings with your customers needs at the core of the process. You can use either tool exclusively or combine them to maximize operational excellence. While Project Management focuses on organizing and managing resources, Lean Six Sigma focuses on reducing variation in the process. Whether you are looking to deploy one or both of these tools, you will be creating the dierentiation through improved processes and overall organizational eciency. The World Class Training Institutes goal is to guide organizations in their creation of a continuous improvement culture where Project Management and Lean Six Sigma is core to the strategy and everyday business processes. Our goal is to educate and coach you and your associates to seamlessly integrate a process improvement program that will become the competitive dierentiation in your organizations products and services. Our years of experience delivering results show that we will not only help you exceed expectations, but will equip you with the right tools to ensure success now and in the future. Sincerely, Mark Gershon President\CEO, World Class Training Institute

Why Project Management and Lean Six Sigma?


DRAMATIC IMPROVEMENTS
Dissect your processes to achieve dramatic improvements in waste reduction and variation

STANDARD OF WORK
Set up a standard of work that will virtually eliminate nonvalue added steps in your processes and signicantly decrease variation to improve performance

PERFORMANCE METRICS
Create sound metrics to eectively measure every phase of the improvement process

TEAM BUILDING

Work in teams to improve the quality of service and engage leadership to drive continuous improvement

CUSTOMER SATISFACTION

Evaluate Voice of the Customer techniques that will drive customer satisfaction

On-Site Delivery Options


Bring a Customized On-Site Solution to Your Organization.
The World Class Training Institutes expertise in process improvement spans a wide range of functional areas and activities. The most popular vehicles for accessing WCTIs renowned training curriculum are our in-house training and certication options. We can oer all of our process improvement trainings and certication right in your oce or community!

Enjoy the Benets of On-Site Training.


TAILORED PROGRAMS TO FIT YOUR UNIQUE NEEDS The WCTI will customize training courses to t your organizations specic needs. Single courses or an entire suite of specialized courses can be oered and integrated to suit your new or already existing process improvement deployment strategy. DRAW FROM YOUR OWN PROGRAM CHALLENGES All of our senior consultants have years of experience in navigating organizational programs for specic examples to use during each training course. Interactive exercises can employ an actual work project or scenario from within an organization. INTEGRATE WITH OTHER INITIATIVES Training is often the perfect complement and driver of other already existing initiatives. By aligning the training with the strategic goals and objectives of your organization, change management is bolstered. IMPROVE THE IMPACT OF TRAINING By customizing your training and aligning the curriculum of each session to the specic needs of your organization, the learning outcomes are dramatically enhanced. MAXIMIZE YOUR TRAINING DOLLARS In-house training is far more economical than per-person training courses. Moreover, by bringing a training program to your location, travel expenses and other direct costs are signicantly reduced.

Consulting
The World Class Training Institute has years of consulting experience in nearly every industry dealing with cultural resistance, executive coaching, organizational assessments, deployment plan development, process improvement training and Lean Six Sigma certication and coaching. Our expertise in transforming and redesigning processes for maximum eciency, eectiveness and overall quality has contributed to tangible and lasting reductions in cycle time, quality and cost savings in numerous organizations worldwide. The WCTI specializes in methodology-based consulting services in the following areas:
ORGANIZATIONAL ASSESSMENTS DEPLOYMENT PLAN DEVELOPMENT

The World Class Training Institutes senior consultants are experts at assessing an organization to determine Lean Six Sigma readiness, project priorities, organizational alignment and resource allocation.

EXECUTIVE MENTORING AND COACHING

The World Class Training Institute experts have developed Lean Six Sigma deployment plans for dozens of organizations. Each plan is developed closely with organizational leadership to determine the necessary strategic objectives and focus points for a targeted or enterprise-wide deployment.

The World Class Training Center has years of experience consulting with top-level executives on such issues as strategic planning, performance management, process improvement integration and leadership development.

QUALITY MANAGEMENT SYSTEM DEVELOPMENT

PROJECT MENTORING AND COACHING

The World Class Training Institute stands ready to provide project mentoring and coaching through on-site, telephonic or email support.

The World Class Training Institute has experience developing numerous overall quality management systems for a variety of public and private sector organizations. The development of an overall quality management system will provide the visibility you need to manage and sustain your process improvement eorts. Lean Six Sigma are often integrated to provide a comprehensive toolset for organizations to solve problems and improve process performance.

The customer is the most important part of any process. Organizations that live by continuous improvement are focused on owing the service or product at the pull of the customer in pursuit of perfection. The World Class Training Institute stands ready to help you and your organization answer these important questions. We are committed to helping you drive a process improvement program that demonstrates a clear vision, rooted in strategy, to create sustainable results for years to come.

Course Oerings

Lean / Six Sigma Executive Overview


In order to ensure breakthrough success with Lean Six Sigma and Six Sigma, there must be support from the executive level. Executive buy-in and support is critical for rapidly implementing and ensuring that the Lean Six Sigma methodology creates lasting change and propagates throughout the organization. The goal of this workshop is to educate executives on the technical and managerial content of Lean Six Sigma and the meaning of Lean Six Sigma thinking. After covering the nancial and operational reasons for using the Lean Six Sigma methodology, we will demonstrate how to customize Lean Six Sigma for your organization. Participants will also gain a basic understanding of Lean Six Sigma, and learn the critical roles and responsibilities within a Lean Six Sigma organization. Ultimately, an organization will be prepared to make four decisions crucial to successful short-term and long-term Lean Six Sigma implementation: 1. What projects will be tackled during the rst 6 months of implementation? 2. Who will be the Champions? 3. Who will be the rst-round Leaders / Trainers and Black Belt Candidates? 4. Should you do a few projects, a pilot or a full scale deployment? To prepare you to help with roll-out and support, you will be introduced to Lean Six Sigma business strategy. We will review the history of Lean Six Sigma management and identify the underlying key principles. In order to facilitate implementation, we will discuss obstacles to sustained growth and help you rank your organizations values. You will also examine ways to maximize customer satisfaction with quality and learn to look at business metrics as a link to value and action. You will learn how to identify what projects and organizations are best suited for Lean Six Sigma and how deployment aects your companys business culture. We will also cover a broad implementation plan and work through the process of customizing this to the needs of your organization. DESCRIPTION FORMAT This is a one-day workshop. GOALS SKILLS What the Dene, Measure, Analyze, Improve, and Control (DMAIC) approach to problem solving is and how to use it Business measurements and benchmarking Six Sigma metric calculation and rolled-throughput yield Techniques to design for Six Sigma How to dene values Implementation and deployment strategy Strategic planning Process management and capability Creating systems of indicators Various statistical tools Strategic and nancial linkage

WHO SHOULD ATTEND CEOS Department or Business Unit Heads Senior Professionals

Lean Six Sigma


To make Lean Six Sigma work for you, you need to have individuals who can drive change and create a design for implementation. These individuals are not only critical for initiating the move to Lean Six Sigma, but also serve as mentors to the Black Belts and as liaisons to the executive level. GOALS SKILLS Dene, Measure, Analyze, Improve, and Control (DMAIC) phase tools and methodologies Basic statistics overview Process characterization and capability Managing change Deployment planning Project selection Project review Benchmarking and breakthrough strategies Creating and analyzing systems of indicators Deployment planning Strategic linkage

This workshop will introduce you to Lean Six Sigma as a management system. You will learn the philosophy, practices, theories, and application dynamics involved with Lean Six Sigma so you can lead the improvement of important business processes. We will show you how Lean Six Sigma can be used to drive costs down, improve time-to-market, improve quality, and increase revenue. These benets will be presented along with the costs associated with Lean Six Sigma deployment. Leadership skills and management strategies are also a major focus of this workshop. You will learn the skills needed to drive a successful implementation and how to eectively motivate teams for Lean Six Sigma deployment. This will allow you to cascade and reinforce the fundamental Lean Six Sigma strategies, tactics, and tools throughout your organization. DESCRIPTION

FORMAT

This workshop can either be formatted as a single, three (3) day workshop, or can be divided into two sessions.

In order to prepare you for the Champion role, we will teach you the underlying philosophy, supporting theory, and conventional practices of deploying Lean Six Sigma while discussing organizational strategy and what it takes to establish the proper infrastructure. You will also learn the roles and responsibilities of Lean Six Sigma community members (Executives, Champions, Black Belts, Green Belts, Yellow Belts). Along with guidance on how to select Green Belts and Black Belts, we will provide insight into inuencing the culture change within your organization. In addition, you will learn the basics of process management, including how to identify progress indicators, set performance targets, and maintain ongoing process control plans.

WHO SHOULD ATTEND Middle to Senior Management Project Owners Leaders who will serve as mentors to the Black Belts and interface with upper management

Green Belt Certication


Black Belts are the Lean Six Sigma gurus for large projects. However, companies need people well trained in Lean Six Sigma throughout the organization. They need front-line personnel who are positioned to have a direct impact on how business is accomplished. They also need someone within the project group to support the Black Belt project leaders and to lead smaller projects. GOALS SKILLS Characterize a complex problem using the Y=f(x) equation Apply statistical analysis tools to problem solving Use a selected software tool to analyze Lean Six Sigma projects Improvement Methods Process Control Methods Measuring performance Methods to measure customer satisfaction Process denition and analysis Stratication methods Cause and eect verication Countermeasure planning and implementation Team management

The goal of this workshop is to train you as a Lean Six Sigma Green Belt, an individual to act as a team member and partner in Black Belt projects. Green Belts also work on projects or lead in businesses that dont require the advanced statistical tools of the Black Belts. Green Belts will learn to utilize the Lean Six Sigma tools and techniques to address work-related projects and demonstrate competency in Lean Six Sigma methods of process improvement. Over the course of the workshop you will have the opportunity to work with and complete a work related project that meets or exceeds the identied goals and measures for improvement. The responsibilities of a Green Belt include: 1. Helping to direct, conduct, collect data, and analyze data from experiments and business processes 2. Working with process owners to ensure that project gains are maintained 3. Disseminating best practices throughout the organization Using a practical, hands-on approach similar to that in the Black Belt workshop, you will be provided with a comprehensive education of the Lean Six Sigma methodology and an overview of the philosophy, purpose, and process of Lean Six Sigma. You will learn to utilize Lean Six Sigma tools and techniques including the DMAIC process and design processes. To facilitate project eectiveness, you will be taught how to identify signicant performance gaps and how to use those gaps to generate potential projects. You will also learn how to properly dene, scope, and present projects to peers and managers. We will also provide guidance on transitioning and closing out existing projects. DESCRIPTION

FORMAT

The curriculum of this workshop is divided into two (2) veday sessions over a two month period. There will be a week of workshop followed by three weeks of practice using your work-related project. During this time, the instructor will be available for assistance via telephone, email or scheduling options. REQUIREMENTS In order to qualify for this workshop, you must have a Lean Six Sigma project that supports your organizations strategic objectives, and you must complete all assigned reading. WHO SHOULD ATTEND Managers Supervisors Front-line Personnel Functional Managers Key Process Owners Support Sta who need a working knowledge of process improvement and control

Black Belt Certication


As an organization, you are ready to begin integrating Lean Six Sigma into your business. Now you need someone to lead your projects, an expert on the Lean Six Sigma methodology, tools, and techniques. You need someone who can take point in moving your organization to the next level of performance. GOALS SKILLS Establish and benchmark process capability Apply key statistical tools for hypothesis testing Establish realistic performance tolerances Create realistic performance tolerances Understand the principles of experimentation and how to design and execute both single and multi- variable experiments Plan, implement, and track process control systems statistically Methods for gathering and measuring customer response Statistical tools for sampling, stratication, and hypothesis testing Statistical improvement and process control methods Cause and eect analysis and verication Correlation and regression analysis Team leadership and project management

This workshop is structured as an interactive, practical workshop to train you, one of your companys front line change agents, in the skills and tools of a Lean Six Sigma Black Belt. Over the course of this workshop you will learn all the tools and techniques of the Lean Six Sigma methodology and problem solving process. You will learn how to apply a variety of Lean Six Sigma analytical tools to achieve overall process improvement objectives. The instructor will also cover skills for leading Lean Six Sigma teams and managing Green Belts. Once youve completed the training, an examination and two projects, you will become eligible for certication by The American Strategic Management Institute. During the workshop you will learn the philosophy and purpose of Lean Six Sigma and the techniques to lead Lean Six Sigma project teams. You will apply these skills and techniques to a work related project. The instructor will cover a variety of techniques for operations and leadership. In order to manage and run a Lean Six Sigma group, you will learn to dene what roles Black Belts and other team members will play during the project. You will also learn how to properly dene and scope Lean Six Sigma projects and ensure the ongoing success of existing projects. This workshop will cover how to analyze and validate problematic root causes and how to create an eective plan to eliminate or reduce their eect. These general strategies and skills will tie into the use of the Lean Six Sigma problem solving process known as DMAIC. The course will also focus on maintaining improvements through control processes by focusing on the design process of new products and services to ensure that they have built in Lean Six Sigma capability. TOOLS You will gain experience using MINITAB 15, Value Added/ Non-Value Added analysis, ow charting, experiment design, Weibull analysis, and the Y=f(x) equation. DESCRIPTION

FORMAT

The workshop is formatted as four (4) ve-day workshops over a four month period. In between each workshop session the instructor will be available to help you via telephone, email, or on site. If you are already certied as a Lean Six Sigma Green Belt, you may be able to complete the Black Belt certication in a shorter amount of time. In order to qualify for this workshop, you must have a signicant, full-scale project sponsored by your organization. In addition, you must complete all assigned reading. WHO SHOULD ATTEND Green Belts Project Leaders Change Agents Technical Experts Engineers REQUIREMENTS

Managing Six Sigma Projects


Project Management is the discipline of organizing and managing resources in such a way that the project is completed within dened scope, quality, time and cost constraints. WHO SHOULD ATTEND Project managers and Black Belts who will be running projects. Also executives and sponsors who need to see how the portfolio of projects t together. OUTLINE What is a Project? Projects as Avenues to Improvement and Change Project Selection and Project Charter Project Denition Project Planning, Scheduling, and Budgeting Progress Monitoring During the Measure and Analyze Phases Implementing Improvement Ideas Change Management Transfer of the Project New System Control

Project Management Executive Overview


Project Management is the discipline of organizing and managing resources in such a way that the project is completed within dened scope, quality, time and cost constraints. WHAT YOULL LEARN The project life cycle Basic project management terminology and concepts Your role and responsibility as a stakeholder Strategies for implementing project management Roles and responsibilities of the team Dene project scope and setting expectations Build an eective project schedule OUTLINE WHO SHOULD ATTEND Program managers Senior management Executives interested in learning how to implement project management successfully to make their organization more eective at completing projects on time and within budget. Projects, programs and project management Project selection and portfolio management The project management oce Project planning - The Project Plan Project scheduling Project budgeting Project risk analysis Executing and controlling projects

Project Management - The Basics


Project Management is the discipline of organizing and managing resources in such a way that the project is completed within dened scope, quality, time and cost constraints. WHAT YOULL LEARN What projects are about How to organize for projects How to plan projects How to schedule projects How to carry out projects OUTLINE Dening projects and project management The role of the project manager The project plan The work breakdown schedule Project scheduling Project budgeting Support areas in the project plan Project Execution Managing the stakeholders Project monitoring and control

WHO SHOULD ATTEND Project managers and functional managers supporting a project environment, as well as project sponsors and those hoping to move into project management positions.

Project Management - PMP Certication


Project Management is the discipline of organizing and managing resources in such a way that the project is completed within dened scope, quality, time and cost constraints. WHO SHOULD ATTEND Project managers with at least two years of project management experience who wish to prepare for the PMP exam. OUTLINE The project environment Integration management Scope management Time management Cost management Risk management Quality management Human resource management Communications management Procurement management Professional responsibility PMP exam preparation

Project Management for Team Members


Project Management is the discipline of organizing and managing resources in such a way that the project is completed within dened scope, quality, time and cost constraints. WHO SHOULD ATTEND Those working on project teams, or in support of project eorts. Anyone working in an organization that conducts many projects will benet from this course. OUTLINE Projects versus routine work Project life cycle The project team The matrix organization Input to project plans Project schedules Performance reporting Management controls

Biography
Dr. Mark Gershon President and CEO, World Class Training Institute Dr. Mark Gershon is the chairman of the Management Science and Operations Management department. An industrial engineer by training, he began his career as a quality engineer with the Project Management oce at the Armys Armaments Development Command. He then worked as a project manager for Control Data Corporation, responsible for software development applications and consulting projects for the minerals industry, before coming to Temple in 1983. Since then, Dr. Gershon has focused on developing and implementing new ideas for project management and quality management. Besides earning a Professional Engineers license, he holds certication as a Project Management Professional and a Six Sigma Master Black Belt. He consults and gives seminars on these topics around the world. Dr. Gershon has published widely, including two textbooks and over thirty refereed journal articles. In 2002, he was keynote speaker at a conference in China, and has served on the editorial boards of international journals. An excellent teacher, he has been honored with the Lindback Award for Teaching by Temple.

Our Clients
The World Class Training Institute experts have worked with the following organizations:

Project Management
NASA Defense Intelligence Agency Army Corps of Engineers BDM (Defense Contractor) PriceWaterhouseCoopers (Govt-DC) Deutsche Bank Citibank Goldman-Sachs CIBC AMTRAK Asian Development Bank Nortel Nokia General Instrument (Motorola) Invensys SportService FedEx Freight Hay Group Opel (GM) Kemper Insurance Aspect Software Joy Mining

Six Sigma / Lean Six Sigma


Navy Aviation Supply Oce ITT Riddle Hospital General Services Administration Uniform Tubes Abbott Labs Searle Drug GlaxoSmithKline

Contact Us
If you have any questions regarding the services of The World Class Training Institute, please contact us: World Class Training Institute PO Box 34715 Philadelphia, PA 19101 877.928.4472 www.worldclasstraininginstitute.com

World Class Training. World Class Consulting. World Class Results.

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