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Benchmarking model matrix best fit tool

Benchmarking model matrix best fit tool

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Published by adbwaterforall
Benchmarking model matrix best fit tool
Benchmarking model matrix best fit tool

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Published by: adbwaterforall on Feb 01, 2013
Copyright:Attribution Non-commercial


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Continuous Improvement & Benchmarking
Benchmarking Model Matrix – Best Fit Tool
Benchmarking modelProvidesPerformanceindicatorsonlyProvides Indepthunderstandingof processesProvidesComplexproblemsolving –policydevelopmentProvidesQuick –shortduration –around twoweeksFacilitated spoke model – hascentral facilitator calling for information and then distributesinformation back to the partners5214Facilitated network model – has acentral facilitator; partners worktogether and meet to compareperformance and processes5441Network model – no facilitator isinvolved and partners communicatedirectly with each other 3222Sole operator model – using anarranged site meeting or visit toobserve the process and seekinformation from the host partner 2444Sole operator model – using anunannounced visit to observe theprocess from the public’s point of view1315Sole operator model – using acustomer role play to see how theprocess operates from theperspective of the customer 2315Sole operator model – using publicresearch, such as internet pages,price lists, promotion materials toacquire publicly available informationwithout the need to physically visitthe partner 2214Sole operator model – using atelephone interview to seek a rangeof information on the spot3325
127129806.doc Created: 22-Dec-04 Revised: 14-Mar-05 © 2004 ADB Institute1 of 2

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