Continuous Improvement & Benchmarking
Research best practice providers - Assessment
Please print these two pages and complete the following blocks. When you have finished, submit these two pages and your Record of satisfactory CIB learning to your Facilitator for their assessment and endorsement.
Your CIB project team has completed the Analysis phase of the service Cash receipting of property tax. This process happens in the main City Hall and at regional City offices. Thecustomers enter the building, queue and then hand over cash and checks to pay their propertytax account. Your team is looking at innovative cash receipting processes that may include directdebit to bank accounts, payment using debit cards and credit cards, installment payments andperiodical direct debit transactions to private accounts.The team is now looking at possible Benchmarking partners that may offer some of theseinnovative facilities for cash receipting. Your task is to brainstorm a selection of potentialBenchmarking partners in your city that you can put forward for evaluation.
Potential Benchmarking partner businesses that may be considered for Benchmarkingthe cash receipting process
e.g. the Federal Government tax office
234567Lets assume that you have come up with a list of fifty potential Benchmarking partners. Some willbe from the public sector, and some from the private sector. Your task is now to sift through thefifty nominations, and to select say five potential partners that you can directly approach for their participation. What criteria would you use, to cull the list of fifty nominations down to the bestfive ?
Criteria I would use to select the five best potential Benchmarking partners
e.g. The partner should be close to our office, and within walking distance
127129989.doc Created: 17-Nov-04 Revised: 14-Mar-05 © 2004 ADB Institute1 of 4