Consumers who wind up on the short end of a business transaction don’t need a hassle
when they look for help. They want their money back. Or their home improvement projectfinished. Or their credit record set right. At the Ohio A
ttorney General’s Office, we
understand that, and we work to get them the assistance they need as quickly and efficientlyas possible.
Ohio families are affected every day by the decisions they make as consumers. That’s whyour office’s Consumer Protect
one of the primary places they turn for help
takes an aggressive stand against fraud and unfair business practices and a customerservice-oriented approach with consumers.
The section’s work is wide
-ranging. It fielded more than 30,000 consumer complaints in2012. Based on information gleaned from such interactions and other sources, it conductslocal and statewide investigations and partners with other states and federal agencies toenforce consumer laws. The results often mean millions of dollars in restitution andremedies for Ohioans. Or sometimes they simply mean a home improvement project getsdone right.
To target consumer fraud of a criminal nature, the section’s Economic Crimes Unit, which we
created in 2011, assists local law enforcement and prosecutors in identifying, investigating,and prosecuting the worst offenders. In 2012, the unit cracked a fraud ring that bilkedmillions of dollars from consumers nationwide.We also established an Identity Theft Unit to help victims repair the damage caused byidentity theft and move forward. Individuals in the foster care system can be especiallyvulnerable to these problems, so we took special steps to help them.Thousands of Ohioans, including small businesses and nonprofits, receive help each year
through the section’s informal dispute resolution program and training from our consumer
educators. To advance partnership and raise awareness in the fight against fraud, thesection held five community fraud forums throughout the state in 2012, connecting local lawenforcement, caregivers, and other local leaders.
I am proud of these significant strides in protecting Ohio’s families, and you have my
commitment that we will continue to make consumer protection a priority.Very respectfully yours,Mike DeWineOhio Attorney General