Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more ➡
Buy Now $24.99
Standard view
Full view
of .
Add note
Save to My Library
Sync to mobile
Look up keyword or section
Like this
1Activity
×

Table Of Contents

Introduction
About This Book
Foolish Assumptions
How This Book Is Organized
Part I: Meet Me on the Web
Part II: Always Be Prepared
Part III: Let the Meetings Begin
Part IV: Selling, Supporting, and Training with WebEx
Part V: Taking WebEx Further
Part VI: The Part of Tens
Icons Used in This Book
Where to Go from Here
Chapter 1
Look, Ma, No Software!
It’s Not Software . . . So What Is It?
Taking a look at all WebEx has to offer
What do you get?
What do you have to do?
A Plethora of Multimedia Communications Options
Putting meetings in their proper places
Presentations with an attitude
Sharing things
Getting Started
Attending a demo
Experiencing the free trial
The Technology behind the Scenes
The underlying architecture: TheMediaTone Network
Communicating in real time with theMediaTone Network
But Is It Secure?
Exploring a WebEx Site
Welcome!
Pick your center
Getting productive with My WebEx
Collaborating with Meeting Manager
Integrating WebEx with other applications
The Economy of Meeting Online
Pay-Per-Use
Buy a package
Customize!
Logging In: Beam Me Up, Scotty!
Setting Up WebEx to Suit You
Editing preferences
Modifying My Profile
Downloading Meeting Manager
You Are Not Alone: Getting Assistance
How supportive they are!
Help!
Following the training link
Gaining Training
Get your seminars free!
Going back to school: WebEx University
Scheduling a meeting
Scheduling a Meeting
Let the scheduling begin!
What date, what time?
Shall I call you?
You’re invited!
Getting folks registered
Welcome. Our agenda today . .
We’ve always got options
It’s a privilege
Reviewing Your Settings and Starting the Meeting
Instant Gratification
Remotely working
Pushing the Marketing Envelope
Event strategy
Asking attendees all the right questions
Don’t forget: Reminders
An offer they can’t refuse
Promote, promote, promote
Making the announcement
Follow up
Being Prepared
Planning your presentation to work online
Making your event engaging
Making enrolling easy and rewarding
Practice, practice, practice
Avoiding technical glitches
Enough Preparation Already!
Starting Your Scheduled Meeting
Starting an Instant Meeting
Getting People to Join Your Meeting
Sending a link in e-mail
Sending people to your personal WebExsite
Let Me Share This with You
Sharing a presentation or a document
Sharing an application
Touring the Web together
Sharing your desktop
Managing a Meeting
Using chat
Taking a poll
Taking notes
Working with the whiteboard
Passing the ball
Ejecting the unruly
Wrapping Up
Transferring files
Saving stuff
Sending a Meeting Transcript toParticipants
Recording and Playing Back Meetings
Recording for posterity
Watching meeting reruns
(Finally) Ending the Meeting
You’re Invited!
Registering for a meeting
Getting ready to attend
Adding a meeting to your calendar
Joining a Meeting
Follow the links
Dialing in
When is the Internet a phone?
Getting Heard
Chatting away
Sharing your thoughts on the whiteboard
Being part of a poll
Changing the view
Saving Things and Wrapping It Up
Leaving a meeting and saving it all
Don’t forget to thank the host!
Understanding Roles in Sales Meetings
Setting Up and Using Portals
Scheduling a Sales Meeting
Seeing and Monitoring Sales Meetings from Different Perspectives
Using the Sales Meeting Report
Managing Presentations with Presentation STUDIO™
Managing presentations by category
Playing back presentations
Understanding How Support CenterWorks
It’s tech support . .
. . . but it’s more than tech support
Starting Up: Getting a Support SessionGoing
Taking control
Taking control of a customer’s computer
Chatting
Getting personal with video
Recording your session
Playing back a recorded session
It’s Been Swell . .
Getting Set Up for Training
Downloading Training Manager
Designing online training for success
Hosting a Training Session
Scheduling the training session
Reserving a hands-on lab
Customizing the registration form
Inviting folks
Choosing your particular session options
E-mailing automatic reminders
Adding an agenda to keep things on track
Uploading course materials and tests
Final steps — all set up!
Turning Training into an E-Commerce Machine
Setting up fee-based training
Setting up pay-per-use training
Setting Up an Instant Session
Using Training Tools
Maximizing WebEx for training
WebEx’s unique trainer’s dashboard
Sharing course materials
Using Hands-on Lab
Time for a test!
Recording Sessions for Posterity
Who’s Reporting Whom?
Eyeing the Reporting Landscape
Let’s Make a Report!
Where you find meeting host reports
Running a report
Some typical reports
Meet WebEx GlobalWatch™
Now I Have a Report: What Do I Do With It?
What Do WebEx Administrators Do?
First Things First: Logging In and Out
Taking a Look at Your Site’s Information
Working with User Accounts
Managing E-Mail Templates
Maintaining Company Contacts
Importing contacts
Adding contacts one by one
Editing contacts
Exporting contacts
Deleting contacts
It’s All about Security
What’s in your control
Specifying security options
To specify security options:
Security, Security, Security
Things Change: Scalability
We Just Opened Our 500th Branch Office
Getting Decision Makers What They Need
Enterprise-Powered Collaboration
Speaking the Language: Localized Versions
Teleconferencing Your Way
Lowering Your Costs
Getting Dedicated Support
Integration Rules!
How Do I Share a Presentation or Document?
Where Can I Locate WebEx Security Information?
How Do I Join a Meeting?
How Do I Share Remote Control of My Desktop?
How Do I Distribute a WebEx Recording File?
How Do I Invite Attendees from within a WebEx Meeting?
Can I Start a Meeting before the Scheduled Start Time?
Why Did My Connection Get Interrupted?
Start Sharing!
Grow Beyond Your Office
David and Goliath: You versus the Competition
Start Where You Want, Grow When You’re Ready
IT Guy . . . What IT Guy?
Small Business Packages for Added Value
Travel Budget? Ha!
Looking Like the Big Guys
Many Hats, Many Training Dollars
Oops . . . We Slowed Down
StratX Jumps on the Remote Learning Bandwagon
Iowa Foundation for Medical Care Increases Productivity
Epicor Beefs Up Customer Support
CHT R. Beitlich Gets Technical Support Going
DSM Cuts Travel Costs and Time to Market
Emory University Saves Busy Students Time
InfoGenesis Gets Smart with SMARTtech
Mindspeed Lowers the Cost of Sales Training
Fidelity Trains over 5,000 People
Air Liquide Keeps Employees Off the Road
Appendix
Frequently Asked Questions aboutWebExEvent Center
Frequently Asked Questions About WebEx Sales Center
Frequently Asked Questions about Support Center
Glossary
Index
P. 1
WebEx Web Meetings For Dummies

WebEx Web Meetings For Dummies

Ratings: (0)|Views: 825|Likes:
Published by Wiley
More than 11,000 customers–ranging from independent consultants to large corporations–use WebEx online services to decrease the cost and increase the effectiveness of meetings, presentations, conferences, support, and training Input from WebEx has enriched the book with actual examples and case studies of how individuals, small businesses, and large corporations are making use of the WebEx services
More than 11,000 customers–ranging from independent consultants to large corporations–use WebEx online services to decrease the cost and increase the effectiveness of meetings, presentations, conferences, support, and training Input from WebEx has enriched the book with actual examples and case studies of how individuals, small businesses, and large corporations are making use of the WebEx services

More info:

Publish date: Mar 4, 2005
Added to Scribd: Feb 08, 2013
Copyright:Traditional Copyright: All rights reservedISBN:9780764589669
List Price: $24.99 Buy Now

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
Also found in:WebEx, for dummies, H4
See More
See less

04/03/2014

338

9780764589669

$24.99

USD

You're Reading a Free Preview
Pages 7 to 85 are not shown in this preview.
You're Reading a Free Preview
Pages 92 to 187 are not shown in this preview.
You're Reading a Free Preview
Pages 194 to 254 are not shown in this preview.
You're Reading a Free Preview
Pages 261 to 331 are not shown in this preview.
You're Reading a Free Preview
Page 338 is not shown in this preview.

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->