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Indian Banking Industry_Anit

Indian Banking Industry_Anit

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Published by Anit Kumar Singh
Indian Banking Industry
Indian Banking Industry

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Categories:Types, Research
Published by: Anit Kumar Singh on Feb 08, 2013
Copyright:Attribution Non-commercial

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01/07/2014

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Presentation Flow
Indian Banking Overview
Introduction
Evolution
Current Banking Structure
Business Segment
1
Illustration of CRM in Indian Retail Banks
Case Study: HDFC Bank
Case Study: ICICI Bank
4
Customer RelationshipManagement
2
CRM as a Business Strategy
Phases in CRM
CRM in Banking Sector
 
3
Key Business Requirements in CRM
Historical Evolution of CRM in Banking Sector
CRM in Retail banking: Current Trends and Dynamics
Final CRM Best Practices Scale
 
BANKING SECTOR OVERVIEW
1990-912011-12
 
CAGR growthof 
18%
Key Highlights
 
Backbone of the country’s economy
 
Between 2000
 –
2010, Total Assets increased 5 times
 –
 from US$250 billion to more than US$1.3 trillion
General Bank of India, established in 1786, was the FirstBank in India
 –
now defunct
Bank of Bengal which later became the State Bank of India
State Bank of India, established in 1806, is the oldestbank to be still in existence
Today there are 26 Nationalized Bank and 17 privatesector banks in India
Evolution of Indian Banking Industry
 
Initial banks in India were primarily traders’ banks
engaged only in financing activities
Over the years, immense developments have beenmade in terms of the regulations, ownership structure,products and services offered and the technologydeployed
Evolution of IndianBanking IndustryCurrent Indian Bankingstructure

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