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TOPdesk Magazine 2012 Issue 4

TOPdesk Magazine 2012 Issue 4

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Published by TOPdesk

TOPdesk 5.1: coordinate your services. Right people, right place, right time / Boskalis bespoke work benefits from Scrum / Column: old habits die hard / TOPdesk as a useful audit tool / Work smarter: streamline your configuration management with the barcode scanner module / Tips and tricks

TOPdesk 5.1: coordinate your services. Right people, right place, right time / Boskalis bespoke work benefits from Scrum / Column: old habits die hard / TOPdesk as a useful audit tool / Work smarter: streamline your configuration management with the barcode scanner module / Tips and tricks

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Published by: TOPdesk on Feb 11, 2013
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09/19/2013

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More in this issue:
 
Boskalis bespoke work benets from ScrumExemplary e-governmentStreamline your conguration managementwith the barcode scanner module
TOPdesk 5.1
Coordinate yourservices: right people,right place, right time
January 2013
, Issue 1, Volume 15
 
Surprise
I studied Communication Sciences. Not because I’m bad atcommunicating, but because I love to communicate – abundantlyand about everything. This is why I’m rather bad at organizingsurprises. I always manage expectations, which in my case meansgiving the secret away. I tried again recently, but even before I’dorganized everything I blurted: “I feel like some spontaneous lasertag and pizza tonight, what about you?” Anti-climax.TOPdesk is also busy communicating, but also consciously notcommunicating some things. With each new release, we have toask ourselves: what should we tell our customers about the newfeatures? Do we keep it a secret or lay all our cards on the table?We actually do a bit of both: we test our ideas on a number of customers and use their input to adjust the product. Afterwards,we keep quiet for a while. It’s hard to strike a balance: we’renever quite sure what we can promise, and our customers wantto know what to expect. As a blabbermouth, I would love to giveeverything away and proudly announce what we’re delivering in5.1, as well as what we’re planning for future versions. However,we simply can’t guarantee what will be in future versions, so wemight foster false expectations and ultimately disappoint ourcustomers. The advantage to not communicating is that everyrelease becomes a little surprise party. So far, the response hasbeen wonderful.Maybe I ought to try keeping a surprise a surprise, and trustmyself to know my audience well enough to make them happy – just like TOPdesk.Enjoy reading!Nienke Deuss, editor-in-chief 
1706
EDITORIAL
 
4
NEWS6 TOPDESK 5.1Coordinate your services: right people,right place, right time10 BOSKALIS BESPOKE WORK BENEFITSFROM SCRUM13 COLUMN
Old patterns get rusty
14
 
TOPDESK AS A USEFUL AUDIT TOOL17 EXEMPLARY E-GOVERNMENT20 WORK SMARTER 
Streamline your conguration management
with the barcode scanner module
24 TIPS + TRICKS
ON THE COVER:
TOPdesk 5.1’s new Plan Board lets youcoordinate your operators while they are on the road. Learn more about thisnew version in the article TOPdesk 5.1:coordinate your services: right people,right place, right time.
WE CAN HELP PEOPLEMORE QUICKLY AND ITMAKES THE CONTACTMORE PERSONAL
Liesbet Vandriessche1777 service coordinator
Continue reading on page 17
Scrum atBoskalis
10
CONTENTS
 
January ’13

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