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Flying Into the Future

Flying Into the Future

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Published by skiftnews
SITA looks at the four tech trends that will change the way we travel by 2015.
SITA looks at the four tech trends that will change the way we travel by 2015.

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Categories:Types, Research
Published by: skiftnews on Feb 12, 2013
Copyright:Attribution Non-commercial

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08/12/2014

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SITA INSIGHT
AIR TRANSPORT INDUSTRY INSIGHTS
Flying intothe Future
2013
 
CONTeNTS
B 2015….buing behavior will change 4selservice will come o age 8customer services will be both mobile and social 12better business intelligence will be essential 16
SITA INSIGHT| © SITA 2013
 
Incrasing nubrs o pop wi b traingby air in th utur. Dspit th ongoing andidiat goba conoic prssurs, thoutoo or air tra is positi, with thIntrnationa Air Transport Association (IATA)prdicting that airins wi carry so 3.6 biionpassngrs in 2016  an incras o around 800iion on 2011 passngr nubrs.
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Th industryconsnsus is that passngr nubrs wi pandby an arag o 5.3% pr annu btwn 2012and 2016. This priod wi aso s nary 500iion nw passngrs traing on dosticrouts and 331 iion nw passngrs onintrnationa routs.
Furthermore, i this rate o growth is maintained, the worldcan expect the number o people traveling b air to more thandouble b 2030.The industr is alread planning measures to address theinevitable capacit issues this growth will bring. Looking justseven ears down the line to 2020, IATA has outlined its goalsor improving ecienc and adding value to the passengerexperience via the next generation o projects within itsSimpliing the Business program.
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IATA’s vision is one where it will be eas or customersto select the products and services the want, withairlines having the abilit to personalize their oeringthrough all buing channels. Passports and visas will bevalidated b governments in advance o an journe andthe travel experience will be transormed b realtime andcontextualized communication between airlines and theircustomers.In IATA’s concept o the 2020 airport, the experience will beswit and seamless: selservice options, rom boarding passto baggage collection, elimination o checkin processes sopassengers checkout rather than checkin, ast and eastouse common bag drop and automated border control, willeliminate an hassle. And across the entire journe all travelpartners, including the customer, will have the abilit (withthe customer’s permission) to exchange inormation witheach other.These ambitions will undoubtedl have a major impact onairline and airport inormation technolog investments inthe coming ears. We can get a better idea o how mucho a challenge that this vision or simple, seamless travelrepresents b looking at the industr’s more immediate plansor 2015 and how these compare with what passengers want.Drawing on ndings rom SITA’s our annual industrresearch initiatives
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, it is clear that b the end o 2015, thewa we bu travel products will have changed; sel servicewill have come o age, with passengers having more controlover their journe; mobile smart phones and social mediawill dominate passenger interactions or customer services;and higher qualit business and customer intelligence will beessential to deliver these improvements. 
INTRODUCTION
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IATA Airline Industr Forecast 20122016, published 6 December 2012
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IATA presents the new Simpliing the Business (StB) Program, October 2012
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Airline IT Trends Surve, released in June 2012 and Airport IT Trends Surve 2012, released in September 2012 (both in association with Airline Business);Passenger SelService Surve, released in October 2012 (in association with Air Transport World); and the Baggage Report, released in April 2012
SITA INSIGHT| © SITA 2013

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